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Alexis35535218gavl
Participant
February 18, 2024
Question

Photoshop to Lightroom Unsupported or Damaged

  • February 18, 2024
  • 3 replies
  • 823 views

Hi

I've never had this issue but suddenly now if I am in Adobe Lightroom Classic and I click edit in Adobe Photoshop 2024, the photo goes over and I edit it to how I want and I click save, and when it goes back to Lightroom Classic it says the file is unsupported or damaged. Both apps are up to date and I haven't changed anything. How do I fix this? 

    This topic has been closed for replies.

    3 replies

    P
    Peter36815433gorq
    Participant
    April 18, 2024

    I have the exact same problem as well. I have reinstalled lightroom and the problem persists. I really dont want to recreate the catalog but I may be trying that next.

    D
    dj_paige
    Legend
    April 18, 2024

    If you read this thread, people are not saying you need to re-create the catalog or re-install LrC, which will not affect the images anyway. There are other suggestions. Either the photo file is damaged or was created in Photoshop with the wrong options, that's what you need to check for.

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    February 19, 2024

    "file is unsupported or damaged"- I would go with the suggestion from @dj_paige  - corrupted file.

     

    There is a situation that will cause the corrupted badge to appear on thumbnails in LrC but the error message is different-

    "Lightroom has encountered problems reading this photo"

     

    Caused by these two settings-

    1) LrC is opening PSD files in Photoshop  (Set in External editing preferenes), and

    2) Photoshop preferences for File Handling [Maximize PSD......Compatibility] is set to "Never"   (Should be "Always" !)

     

    Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .
    D
    dj_paige
    Legend
    February 18, 2024

    File unsupported or damaged indicates the file has been corrupted somehow, or you chose the wrong save options in Photoshop. Damaged happens because of hardware malfucntion, most likely your hard disk. I don't know enough about Photoshop to know what options when you save are unsupported in LrC (if any).

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