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cjstone707
cjstone707
Participant
November 24, 2017
Answered

Portfolio Reset from Lightroom not working

  • November 24, 2017
  • 5 replies
  • 6477 views

This just started happening after it had been working fine:

I've created a collection in Lightroom Classic and was syncing it fine into my Portfolio website. Today, however, when I added new photos to the collection and clicked "Reset from Lightroom" in Portfolio, the reset process completed, but the new photos were not added to Portfolio, nor the changed order. It's as if Portfolio doesn't see any changes in the collection.

Perhaps something changed in Portfolio that broke the functionality?

Is anyone else seeing this?

Thanks,

--Chris

This topic has been closed for replies.
Correct answer robertr31744575

Reset from LR just worked for me. I edited a collection in LR Classic that was synced to LR and connected to Portfolio. The photos I removed in LR Classic were removed from Portfolio after hitting the "reset from LR" link.

5 replies

P
Papapitufo
Participant
April 9, 2020

Portfolio integration with LR Classic is definitely not working reliably. The first import works well, but any changes to the collection done in Lightroom Classic does not sync properly to Portfolio, even though Portfolio says that the "reset from LR" was succesful. Sometimes photos are not imported, sometimes not deleted and sometimes nothing changes. Collections sync fine from LR Classic to LR Web and LR CC, but changes do not sync correctly to Portfolio. I have to rebuild Portfolio sites every time by deleting the old site and importing again.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 10, 2020

    Page covers are considered customizations and thus not reset by Lightroom.

    See this help article for more details.

    https://help.myportfolio.com/hc/en-us/articles/360036768213-Troubleshooting-Lightroom-albums-in-Adobe-Portfolio

     

    Nancy O'Shea— Product User & Community Expert
    P
    paolonigris
    Participating Frequently
    March 26, 2021

    "reset from LR" does not work yet. 

    C
    chuckhas@gmail.com
    Participating Frequently
    March 19, 2020

    Happens to me all the time. Sometimes it works sometimes not.

    My workaround was to delete the page and recreate it.

    A pain in the butt, but it works.

    Charlie

    C
    chuckhas@gmail.com
    Participating Frequently
    December 1, 2019

    I'm having the same problem, but I don't get an error message. It says it was successful, but the images I added to the LR collection are not present in Portfolio. Everything was working fine yesterday, but today, NOT!

      R
      Reid Anderson
      Participating Frequently
      August 25, 2018

      Did this ever start working for you?

      I'm getting the same error over the last few days on any platform I try. Mobile, tablet, PC.

      A
      alexcomeauphoto
      Known Participant
      March 4, 2018

      OP posted over 4 months ago and no response from Adobe?

      I synced my Lightroom library to my MyPortfolio website yesterday and it worked fine.  Today the desktop manager said I needed to upgrade to the NEW Lightroom, and now I can't sync anymore?  Just says "Oops an error occurred, please try again later"

      I've updated both Lightrooms because apparently, I need two now, so there can be a LR for phones or whatever stupid reason there is for me needing to install both LR CC and LR CC Classic.

      Fix my sync or what am I paying for web integration for?

      john beardsworth
      Community Expert
      john beardsworthCommunity Expert
      Community Expert
      March 4, 2018

      It's a user-to-user forum, so no response from Adobe should be expected.

      What version of LR do you really want to use? You don't need both, and having both is likely to confuse most people. Uninstall the one you don't want.

      Help people to help you. What do you mean by "the desktop manager", what was the exact error message, and when exactly did it occur? Screenshots can be helpful too.

      A
      alexcomeauphoto
      Known Participant
      March 4, 2018

      I'm not sure how much more information I can add.

      The desktop manager is the program that CC installed to manage the apps, it tells you when you need to update.  I've attached a screenshot.

      I don't use Lightroom for editing, I use Bridge to navigate and Camera Raw for global updates before bringing them into PS.  I only used LR as an album organizer and because it syncs to my website via the Adobe MyPortfolio website builder.  You add a photo to an album in LR and it appears in the gallery on your website.  At least it used to.

      I used LR CC, which apparently is now called LR Classic and the new LR CC is something different.  When my sync didn't work, the desktop manager told me to update LRCC, which I did, and it changed to the new LR CC.  This did not fix my problem, so I installed LR CC Classic, synced all of my LRCC albums to LR CC Classic, and it still doesn't work.

      As far as the error message, I can't tell you any more than I already did.  The message says "Oops an error has occurred"

      Desktop Manager:

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