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Question

Got this common problem with my phone.

Using latest LRc (10.2, Camera Raw 13.2), phone is a Google Pixel 4a taking JPGs. The phone model was new in August last year. It's certainly been out for over 90 days.

The files do import, once imported the thumbnails are visible, but it's very irritatin as I don't want all my phone pictures in LRc and I'd rather choose the ones I want at import rather than later.

ADDITIONALLY

LRc wants to re-import photos already in LR, they appear in 'New Photos'. Not having the previews available makes sorting these out even harder than it need be. I've deleted most of them, but I do want to keep some on my phone.

johnrellis · Accepted Answer

I import direct from the phone using PTP and a USB cable.

I think the likely cause: The Pixel isn't inserting thumbnails into the JPEGs like most cameras do, and thus the protocol isn't able to supply them when LR asks for a list of available photos.

When you import from a card reader or local disk, LR has access to the full photo and can generate the thumbnails on the fly.

johnrellis · Answer

Please copy here the first ten lines from the menu command Help > System Info.

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