Skip to main content
duanec49025565
Known Participant
September 16, 2019
Question

Problem with Blurb results - undersaturation

  • September 16, 2019
  • 2 replies
  • 712 views

I have printed two excellent travel photography books in the past with Blurb.  I have also used Shutterfly and Costco with great results.  However, I just completed my third Blurb book and made the mistake of ordering two initially only to be very disappointed when they arrived.  Both (one soft cover, one hard) show noticeable desaturation in all the photos.  The books look flat/dead.  Response from Blurb has taken a while, but they are not offering to replace the books, rather saying that the printing is "within tolerances."  It clearly isn't, to my eye.  (Yes, I use a calibrated monitor.)  Is there some setting in Lightroom Classic which affects the color space of the photos being uploaded to Blurb?  I cannot find it if there is, and the book module helps are, shall we say, "light."  (Lite!)  Is there something I could be doing incorrectly?  With 5-6 previously published books that have had no problems I don't see how, but am open to suggestions. 

 

Duane

This topic has been closed for replies.

2 replies

TheDigitalDog
Inspiring
September 17, 2019

Is there some setting in Lightroom Classic which affects the color space of the photos being uploaded to Blurb?

No, it's all done upon upload in sRGB. They messed up. Make them reprint it. Their QC is hit or moss IMHO. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
duanec49025565
Known Participant
September 17, 2019
Thanks - that is the path I'm pursuing now. How they respond will determine whether I use them again.
Todd Shaner
Brainiac
September 17, 2019
You've got two ACPs here confirming the issue is most likely on Blurb's end. To be honest I've always had good results working with Blurb's Customer Support team so I'm kind of surprised at their response. If they feel the issue is due to something with your LR Book PDF the least they should do is provide suggestions on correcting it. Send them the link to this post and let us know how you make out.
Todd Shaner
Brainiac
September 16, 2019

How does the book look on the Blurb wesite using the 'Preview' button. If it's NOT desaturated the problem has ocurred on Blurb's end at one of their printers. If it is destaurated we will need to investigate further.

duanec49025565
Known Participant
September 16, 2019

It looks fine on the preview. The one thing I noticed different about this order is that it shipped from Kennesaw, GA instead of from one of the west coast locations the other two came from. I'm disappointed with Blurb's response, to say the least.  Thanks for mentioning this - I hadn't thought to check the preview for saturation. 

duanec49025565
Known Participant
September 16, 2019

To rule out issues with your monitor's calibration check the other books you ordered previously and make sure the online preview matches the actual book when viewed side-by-side. If they are OK I suggest notifying Blurb Customer Service with these findings. Most likley there was an issue printing your latest book at the Kennesaw, GA printing facilty


Thanks, Todd - they all look fine. The previous books were quite good, as have been books I've printed through Shutterfly and Costco. This is the first one with a problem, and after a week of pursuing with Blurb they are only willing to offer me a 40% discount to reorder them with no expectation of getting a better product. Until now, I've bragged on their quality to friends. Guess that is over.  By the way, they admitted it was off, but "within tolerance" based on photos I took with my iPhone and sent to them (who knows how iPhones processes their photos?!)  Thanks for your help.