Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
1

Problems after updating to LRc 14.1 (Windows)

Community Beginner ,
Dec 12, 2024 Dec 12, 2024

I updated to LRc 14.1 this morning since when the software is unusable. When I open LRc it will force close immediately I try to work on an image; even if I do nothing an error will occur and the system will close. It was working perfectly before the update but is now unusable.  After submitting an error report the Adobe software ran a diagnostic for compatability issues but found no problems.

 

I'm running Windows 10 24H2 (OS Build 26.100.2605) with a core i9 14900K CPU, ASUS TUF Gaming B760-Plus WiFi and Zotac GeForce RTX 4060 Ti 16GB Twin Edge - which was perfectly capable of running LRc before the update.

TOPICS
Windows
520
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 12, 2024 Dec 12, 2024

Please clarify. When you get the error, does LrC shut down and the rest of the computer runs fine? Or does the entire computer shut down?

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 12, 2024 Dec 12, 2024

Try resetting the preferences of Lightroom Classic:  How to reset Lightroom Classic preferences (adobe.com)

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

Please post the error message word-by-word.

 

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

quote

...

I'm running Windows 10 24H2 (OS Build 26.100.2605) ... 


By @agile_build157F

 

I think it's Windows 11 24H2. Right?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 8 - PureRAW 5 - Topaz PhotoAI 4
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 12, 2024 Dec 12, 2024
LATEST
When I open LRc it will force close immediately I try to work on an image; 
even if I do nothing an error will occur and the system will close.

Ok, please clarify, does LrC barely start, and as soon as you attempt to edit an image it closes, or perhaps it barely starts then after a few seconds it closes. OR does it not start at all.

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines