Reading Preferences...

Community Beginner ,
Jul 24, 2022 Jul 24, 2022

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Mac Os X: Mac OS Catalina 10.15.7 

Lightroom Classic 11.4.1 

 

I've tried everything and can't get Lightroom to open correctly. 

 

Tried multiple times to delete the following file and restart my computer. Hold Shift + Option and launch the program to reset the settings. Tried uninstalling Lightroom and installing an older version. 

~/Library/Preferences/com.adobe.LightroomClassicCC7.plist

 

I've managed to bypass the reading preferences page by opening a catalog but the program won't function. When I click on Develop tab I get another error "An error occurred when attempting to change modules."

 

Any help would be appreciated. I've attached 2 text reports after attempting to close the program.

 

All my other Adobe programs are working without any issues.

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LEGEND ,
Jul 24, 2022 Jul 24, 2022

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As a first troubleshooting step, grant LR Full Disk Access, as described here:

https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access... 

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Community Beginner ,
Jul 24, 2022 Jul 24, 2022

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Thanks for the suggestion. I followed the guide but it did not resolve my problem. Still hangs Reading Preferences. I can get past this screen if I open a catalog but I'm still unable to develop. Keep getting the same module error. 

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LEGEND ,
Jul 24, 2022 Jul 24, 2022

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See:

https://helpx.adobe.com/lightroom-classic/kb/error-changing-modules-lightroom.html

but you have tried most of the steps in the above link.

The recommendation by Johnrellis is basically #6, and is important, try that first.

Have you tried creating a new catalog?

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Community Beginner ,
Jul 24, 2022 Jul 24, 2022

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Hello, 

Solution # 6 - Sharing & Permissions is already set to Read & Write for the Lightroom folder.

/Users/Eduardo/Library/Application Support/Adobe/Lightroom

 

Solution #1 - Latest installed.

Solution #2 - Completed multiple times.

Solution #3 - I have reinstalled the latest version multiple times.

Solution #4 - I can bypass the Reading preferences by opening a catalog and then I'm able to create a new catalog. But getting errors when I try to use develop. Lightroom also stops responding and freezes when I quit the program.

Solution #5 - Using the latest lightroom classic

Solution #7 - No resolution.  

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LEGEND ,
Jul 24, 2022 Jul 24, 2022

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"Solution # 6 - Sharing & Permissions is already set to Read & Write for the Lightroom folder."

 

That's not the same as granting Full Disk Access.   Full Disk Access is required by LR 11 on Mac OS 12 and the last version of Mac OS 11.  It may be be not be required on your version of Mac OS (10.15.7), but you should give it a try:

https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access... 

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Community Beginner ,
Jul 24, 2022 Jul 24, 2022

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Hi John,

Sorry, I thought I responded to your suggestion. I did complete and restart my computer but it did not resolve my problem.

Adobe Lightroom Classic is allowed in the following:

1. Accessibility

2. Full Disk Access

3. Files and Folders

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Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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My only workaround to this mess is rolling back not only once, twice, three, four, five, but SIX times to version 11.1 

This is the last version of Lightroom CC Classic that works for me without any issues. 

Are we expected to be left behind and continue paying for this subscription? 

Can't believe there isn't a simple fix to whatever this problem is. 

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Adobe Community Professional ,
Aug 03, 2022 Aug 03, 2022

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Just one additional thought, check and see if there is perhaps a security update for your Mac OS Catalina. Check manually.

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.8,; LrC 11.4.1, Lr 5.4.1, Ps 23.3.2-ACR 14.4,; Camera OM-D E-M1.

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Adobe Community Professional ,
Aug 03, 2022 Aug 03, 2022

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You can also disable GPU acceleration in Lightroom Preferences > Performance tab. Then reboot LrC. Worth a try.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.8,; LrC 11.4.1, Lr 5.4.1, Ps 23.3.2-ACR 14.4,; Camera OM-D E-M1.

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