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joep89553182
joep89553182
Participating Frequently
May 9, 2023
Question

Synchronize Settings Window distorted on new monitor

  • May 9, 2023
  • 1 reply
  • 932 views

I purchased a new monitor to edit images on my laptop (Windows 11) and the Sychronize Setting and Preferences Windows are distorted. The spacing is off, with half the type hidden by the padding above. It's normally tight, anyway, but I can not read anything. The resolution is the same on the new monitor as it is on the monitor on my desktop, which I can read. Any suggestions are appreciated. 

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1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
May 9, 2023

Hey, @joep89553182. I'll help you figure this out. I'll need more info to help you figure this out. Please share the system info of Lightroom Classic from Help > System info > Copy & paste into a text document > Upload and share with us here.

 

You've tagged Windows. Try these suggestions:

 

1. Set the default GPU for Lightroom following the steps here: https://community.adobe.com/t5/photoshop-ecosystem-discussions/set-up-gpu-for-high-performance-in-photoshop-quick-tip/td-p/13504734
Instead of Photoshop.exe & Sniffer.exe > Go to Lightroom Classic's installation folder & use Lightroom.exe.


2. The GPU info & Logs location on Windows is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

  • Press the Windows + R
  • Enter %APPDATA%\Adobe\CameraRaw

     

  • Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
  • Restart Lightroom Classic, which should capture the updated driver & hardware capabilities.

 

Let me know how it goes. Thanks!
Sameer K

joep89553182
joep89553182Author
Participating Frequently
May 10, 2023

OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name JOE-XPS15
System Manufacturer Dell Inc.
System Model XPS 15 7590
System Type x64-based PC
System SKU 0905
Processor Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.12.0, 6/10/2021
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0VYV0G
BaseBoard Version A00
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.1696"
User Name JOE-XPS15\hypno
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.7 GB
Available Physical Memory 16.5 GB
Total Virtual Memory 36.5 GB
Available Virtual Memory 16.1 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

joep89553182
joep89553182Author
Participating Frequently
May 10, 2023

I did everything in the video and the issue has not been resolved. Here's a screen shot of what's happening....

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