Synchronize Settings Window distorted on new monitor

Report · May 09, 2023

I purchased a new monitor to edit images on my laptop (Windows 11) and the Sychronize Setting and Preferences Windows are distorted. The spacing is off, with half the type hidden by the padding above. It's normally tight, anyway, but I can not read anything. The resolution is the same on the new monitor as it is on the monitor on my desktop, which I can read. Any suggestions are appreciated.

Report · May 09, 2023

Hey, @joep89553182. I'll help you figure this out. I'll need more info to help you figure this out. Please share the system info of Lightroom Classic from Help > System info > Copy & paste into a text document > Upload and share with us here.

You've tagged Windows. Try these suggestions:

1. Set the default GPU for Lightroom following the steps here: https://community.adobe.com/t5/photoshop-ecosystem-discussions/set-up-gpu-for-high-performance-in-ph...
Instead of Photoshop.exe & Sniffer.exe > Go to Lightroom Classic's installation folder & use Lightroom.exe.

2. The GPU info & Logs location on Windows is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

Press the Windows + R
Enter %APPDATA%\Adobe\CameraRaw
Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
Restart Lightroom Classic, which should capture the updated driver & hardware capabilities.

Let me know how it goes. Thanks!
Sameer K

Report · May 10, 2023

OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name JOE-XPS15
System Manufacturer Dell Inc.
System Model XPS 15 7590
System Type x64-based PC
System SKU 0905
Processor Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.12.0, 6/10/2021
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0VYV0G
BaseBoard Version A00
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.1696"
User Name JOE-XPS15\hypno
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.7 GB
Available Physical Memory 16.5 GB
Total Virtual Memory 36.5 GB
Available Virtual Memory 16.1 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Report · May 10, 2023

I did everything in the video and the issue has not been resolved. Here's a screen shot of what's happening....

Report · May 10, 2023

@Sameer K requested the 'System Info' as displayed by LrC and provided directions on how to obtain same. Unfortunately, the info you provided doesn't provide the information he was requesting. Therefore, I've attached a screenshot showing where you can obtain the infomation requested.

Report · May 12, 2023

Please let me know if this is sufficient. Thanks, again.

Report · May 30, 2023

Searching the Adobe archives, the suggestion to change font sizes might help....which it did, for the pop up windows, but the main window scaling is too big, the side panels are magnified. Changing one, adversely affects the other. Has anyone else encountered this? Any solutions?