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masplin
Known Participant
July 29, 2022
Question

System Upgrade as keeps crashing

  • July 29, 2022
  • 6 replies
  • 524 views

I'm sure this question has been asked a millions times, but technology moves on.

 

My wife is giving me it in the ear because her LR keeps freezing and eventually needs a hard reset of the PC. I don't really understand what causes this so hard to know what we need to invest in

 

She currently has windows 10 PC, i7-8700 3.7GHz porcess, 32Gb RAM, Nvidia GTX 1070 6GB dispaly adapter, 500GB SSD (programs including LR catalogue) and 4TB HD (all photos stored on here). This was a pretty high spec 4 years ago. Machine says it can't be upgraded to Windows 11 as no TPM 2.0, but havent had a dig in the BIOS. No idea if Win11 has better memory mangement

 

Her workflow is to import directly to LR (Olympus OM-1 file around 25Mb), for top images exported as TIFFs (150Mb) to Topaz and then into PS for final adjustments. Don't think any of thisis particularly unsual.  Around 40,000 images or 3TB on the HD

 

So the question what are the critical components if you are going to throw the kitchen sink at it?  Is it graphics card that causes the freezing and if so what spec do I need?  Is it having a msassive SSD so photos are stored on the main drive with the catalogue (or possible store current photos on SSD, older photos on HD and move them across when bulk of editing is complete)?   The processor and RAM should be enough, but often the memory usage in task manger shoots ot 100% and sticks there.   HD is probably 5 years old, but any point buying new one? 

 

Any advice appreciated as my ears are burning!!!!

 

Mike

 

 

This topic has been closed for replies.

6 replies

GoldingD
GoldingD
Brainiac
August 1, 2022
Is that memory check when you boot up? Thanks

https://www.howtogeek.com/260813/how-to-test-your-computers-ram-for-problems/

 

    GoldingD
    GoldingD
    Brainiac
    August 1, 2022

     

     

    Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1060 6GB (27.21.14.5671)

     

     

    So GPU driver v456.71 (incidentally release date 10/07/2020)

    Current at NVIDIA is v516.59 for Game Ready, and v516.93 for Studio. 

    Yours is way out if date.

     

      GoldingD
      GoldingD
      Brainiac
      August 1, 2022

      Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

       

      And run a Memory check.

       

      M
      masplinAuthor
      Known Participant
      August 1, 2022

      Is that memory check when you boot up? Thanks

       

      Lightroom Classic version: 11.4.1 [ 202206241800-b406ce4c ]

      License: Creative Cloud

      Language setting: en

      Operating system: Windows 10 - Home Premium Edition

      Version: 10.0.19044

      Application architecture: x64

      System architecture: x64

      Logical processor count: 12

      Processor speed: 3.6GHz

      SqLite Version: 3.36.0

      Built-in memory: 32698.0 MB

      Real memory available to Lightroom: 32698.0 MB

      Real memory used by Lightroom: 3959.4 MB (12.1%)

      Virtual memory used by Lightroom: 10088.7 MB

      GDI objects count: 1334

      USER objects count: 3467

      Process handles count: 4887

      Memory cache size: 0.0MB

      Internal Camera Raw version: 14.4.1 [ 1122 ]

      Maximum thread count used by Camera Raw: 5

      Camera Raw SIMD optimization: SSE2,AVX,AVX2

      Camera Raw virtual memory: 1838MB / 16349MB (11%)

      Camera Raw real memory: 1839MB / 32698MB (5%)

      System DPI setting: 144 DPI (high DPI mode)

      Desktop composition enabled: Yes

      Displays: 1) 3840x2160, 2) 3840x2160

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

       

      Graphics Processor Info:

      DirectX: NVIDIA GeForce GTX 1060 6GB (27.21.14.5671)

       

       

      Init State: 3

      User Preference: 1

       

      Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

      Library Path: C:\Users\aliso\Pictures\Lightroom\Lightroom Catalog-3-2-v10-v11.lrcat

      Settings Folder: C:\Users\aliso\AppData\Roaming\Adobe\Lightroom

       

      Installed Plugins:

      1) AdobeStock

      2) Alamy-Lightroom Bridge

      3) Facebook

      4) Flickr

      5) Helicon Focus Export

      6) Nikon Tether Plugin

       

       

      L
      Lumigraphics
      Brainiac
      July 29, 2022

      For reference, I run LR on a 2015 iMac, quite a bit lower specs, over 350,000 images all on spinning hard drives, my primary camera is a 50MP Canon 5Dsr, and can't recall it ever locking up unless there was a power outage. So as the previous posters have said, look at driver issues. We see that constantly with Windows. Turn off GPU to see if that fixes the problem- if so, update your driver software.

        Chris 486
        Chris 486
        Participating Frequently
        July 29, 2022

        Pretty much everything @dj_paige said. Also checking to see how full your drives are as not having sufficient drive space and cause performance issues. Windows 10 should be fine. You may have TPM 2.0 but if it's not turned on in BIOS, windows won't update to 11 either.

         

        My order of operations would be:

        Check disk space - if full, look at getting a larger disk or additional disk.

        Make sure you have latest windows updates

        Update drivers - especially chipset and graphics at minimum

         

        Let us know if you have issues after that and we can continue to troubleshoot.

         

         

          M
          masplinAuthor
          Known Participant
          July 29, 2022

          all extremely useful. I am pretty surprised it deosnt run well on this spec so as you say maybe its not the hardware.  I'll runt through your suggestions thanks 

            D
            dj_paige
            Brainiac
            July 29, 2022
            quote

            all extremely useful. I am pretty surprised it deosnt run well on this spec so as you say maybe its not the hardware.  I'll runt through your suggestions thanks 


            By @masplin

             

            And maybe it is the hardware, maybe the hardware is malfunctioning. Do not ignore this potential cause of these symptoms.

            D
            dj_paige
            Brainiac
            July 29, 2022

            Freeezing and then hard reset is almost always a driver problem or a hardware malfunction. You need to re-install all drivers. You need to run deep diagnostics on all of your hardware, and also make sure the cooling system is working properly and the computer is not overheating.

             

            If you were experiencing slowness, then new/better hardware could be a solution (although there could be other solutions as well). But that's not the symptom you report.

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