The serial number is already in use by the maximum allowed computers

Forum|Forum|4 years ago
June 27, 2021
3 replies
1253 views

Hi, I`m sorry for my english, but I have big problem. I bought original Lightroom CS6 box version few years ago. Last 1-2 years I didn`t used this program, now wanted use it, but I can`t. Every my trying finished with communicate: "The serial number is already in use by the maximum allowed computers." - How I can deactivate another computers if I don`t have them?

I tried find help in live chat, on helpx.adobe.com but nothing. Live

- Chat finished with information Lightroom 6 is end of support.

- I tried option "Sign out of all computers" (https://helpx.adobe.com/uk/creative-cloud/kb/activation-limit-reached-creative-cloud.html#sa_src=web-messaging), but I don`t understand where I should find "Sign me out of the other computers"?

- I tried with this webpage (https://helpx.adobe.com/uk/creative-cloud/kb/activation-limit-reached-creative-cloud.html#sa_src=web-messaging), but I have diffrent box communicate because I have Creative Clouds for teams, what it`s mean I don`t have activated devices section.

If you can help me, please, write some reception for my situation. Thx...

Bartek

How to

This topic has been closed for replies.

DdeGannes

Community Expert

You said in your initial post " but I have diffrent box communicate because I have Creative Clouds for teams, what it`s mean I don`t have activated devices section."

What is the status of the rest of the team you are/were a part of?

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

DdeGannes

Community Expert

Have you logged in to your Adobe a/c?

Your user name would be the e-mail address that you used to register your License key. If you have forgotten your password there should be an option to reset your password.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

D

dj_paige

Legend

Live chat has been effective for others in this forum. You have to tell them that you want to de-activate your LR 6 installations. You should not be asking for techincal support.

DdeGannes

Community Expert

Lightroom version 6 was the last stand alone version that utilized a serial number. With Lightroom 6 you were required to register your license key while you were logged in to your Adobe account online. You were allowed to have two computers activated at any point in time. If you wished to activate another unit you would have to deactivate one other units.

Deactivate requires the unit to be connected and logged in to your Adobe a/c via an internet connection.

If for any reason you cannot do so you have to connect to Adobe and begin a chat with an Adobe employee to have a unit deactivated .

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

bartoszd42277775Author

Participant

I tried. Here is the answer I got.

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