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New Participant
March 27, 2022
Question

Unable to merge - Unknown Error Occurred

  • March 27, 2022
  • 1 reply
  • 433 views

I'm a beginner with Lightroom Classic and started with version 11.2 in Windows.

I have some problems with Lightroom Classis: 

 

1. Cannot merge HDR: Error when merging photos. Unknown errors occured.

 

2. Mask: Select Sky: Something went wrond. An unexpected error occurred and your request could not be completed.

 

3. Mask: when I use my brush I cannot see which area is selected. I saw it by others and there it shows a red glow on the selected area. 

 

Please, can someone help me out? 

 

Greetz,

Sandra

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1 reply

johnrellis
Brainiac
March 28, 2022

"Mask: Select Sky: Something went wrond. An unexpected error occurred and your request could not be completed."

 

Your graphics driver is out-of-date. Update it following these instructions:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

 

Windows Update often doesn't keep the driver up-to-date.

 

If that doesn't help, then do the menu command Help > System Info and copy/paste the entire contents here.