Video files no longer exporting from Lightroom

[mijbil250456]

I've been uisng LR for a while to apply my photo presets to video clips, as a simple means of getting my photo preset applied to clips for consistency. So applying the preset on import, then exporting the clip to edit in other software.

Now with LR 17.4, when I go to export, the export dialog progress bar apepas in the top left, but there is no progress, nothing happens. It just sticks on 'Export XX files', and wil stay like that for hours or even days with no progress at all. There are no error messages, and when I work through the export dialog box there is no indication that it isn't going to export.

Any ideas? Thanks in advance. 

[Sameer K]

Hey, @mijbil250456. Welcome to the Lightroom Community. I'll need more info to help you figure this out.

What exact version of Lightroom and the operating system are you working on? Is this a personal or work (IT-managed) machine?

Has this started after recent updates to the OS? Also, try moving the videos to a new Test album.

- Right-click on the Test Album > Select 'Make Album Available Offline' & try exporting a few images.

Let me know if this helps. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

[mijbil250456]

Hi Sameer, It's version 17.4, Mac os 15.0.1. I can;t tell you if it started specifically with upgrades to either LR or Mac OS. It's a private machine. 

I'm not sure what you mean by creating a test album, I've never used albums in Lightroom before? Either way the video files are on a hard drive, not online. Thanks, Robin

[Per Berntsen]

I don't work with video, so I don't have an answer.

However, @mijbil250456 is using Lightroom Classic (which does not have albums), not Lightroom.

[mijbil250456]

I should also add I have now updated to LR 14.5, the latest version, and the issue persists. It occurs with any video file MP4, Mov, WMV etc- I can import them no problem, and play them back in library, but they won't export in any format, not even original. Please fix this Adobe! There is little point in being able to add videos to Lightroom if you can't then get them out of Lightroom. 

[Claire H.]

Hi @mijbil250456, what was meant by Test Album was to create a new test collection in Lightroom Classic and try the process in that new collection. You can learn more about Photo Collections here: https://adobe.ly/3WGbbk2. If you continue to experience issues, we can further troubleshoot the problem. Thanks! ^CH

[mijbil250456]

Thabnk you - I tried all that, including installing and reinsatlling the latest versions, but nothing works. It stil won't export any type of  video of any length. The video's import and play in Library with no issues, just won't export, but there is no error message, just nothing happens. I'd really like to get this fixed, as it is completely pointless being able to add video to LR if you can't then get them out afterwards.

[Sameer K]

Thanks for the confirmation. Where are the videos & the catalog stored? On an external drive or a network drive? Also, try these suggestions:

1 - Create a new catalog by holding the ALT/OPT key at the launch of Lightroom Classic. 

2 - Try importing & exporting a few videos from the new catalog & verify if the issue exists. 

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

[mijbil250456]

tried that as well - new catalog, LR cat and files all on the same internal Mac hard drive. it still doesn't work.