P: Native Support for WOS/CoPilot/ARM Devices

[ranganadh vamsik15184051]

Need Support for WOS Devices (Windows on Snapdragon)

[defaultwlmldmiulqt5]

Yes I can install it from Australia but I can't import any photos.
Anyone else having this issue? The previews won't load. Even on Add.

If I go ahead and press import without seeing the previews it says there
were no photos to import. If I go to the loupe view in the import screen I
can see the photo.

Any ideas?

This is on a Surface laptop.

--
Allison Lee
Allison Lee Associates
Mobile: 0430595744
Email: allisonleeassociates@gmail.com

[defaultwlmldmiulqt5]

Yes me! I can't import under COPY, MOVE or ADD. In Australia. It does
nothing and if I press IMPORT ahead of seeing any previews it goes back to
the main screen and says there were no photos to import.

--
Allison Lee
Allison Lee Associates
Mobile: 0430595744
Email: allisonleeassociates@gmail.com

[GoldingD]

"

defaultwlmldmiulqt5

Community Beginner ,

13m ago

Yes me! I can't import under COPY, MOVE or ADD. In Australia. It does
nothing and if I press IMPORT ahead of seeing any previews it goes back to
the main screen and says there were no photos to import."

Does that import include any video files in the source?

[defaultwlmldmiulqt5]

No. I tried a folder with photos only.

--
Allison Lee
Allison Lee Associates
Mobile: 0430595744
Email: allisonleeassociates@gmail.com

[lawrence_3442]

I have the same issue, from France. Not possible to import...

[j_pritchard]

I see tickets from a year ago about the interface between Lightroom and Photoshop not working on ARM systems, but no target completion date for a resolution. Any updates?

[j_pritchard]

Hi. I don't know if this will help you. I was moving from an older Surface to a new one on ARM, and was having trouble similar to what you describe. Ultimately I needed to do this...

1. I made sure that only photos (no text files, videos, etc.) are in my Pictures folder.

2. I copied all my images out to a temporary folder.

3. In groups of 5 or 10 images, I moved images back to the Pictures folder. I

4. After each group, I went to File > Import Photos and Videos.

5 It prompted me to "Select a source" I chose the Pictures folder (where I moved 5 or 10 back to).

It took me forever, but I did finally rebuild my catalog. Not perfect because I had images stacked, and that got lost. But at least the images are out there now.

[j_pritchard]

Correction. In #2, I MOVED all my images out to a temporary folder, not copied them, so the Pictures folder was actually empty until I began moving images back into it from the temporary folder.

[lawrence_3442]

Hi everyone, since Adobe updated Lightroom Classic for ARM, do you know if they fixed issues with importing pictures, the slowness of the process etc ? There was hope when then came up with a solution for people running a ARM but know it appears to be a dead end

[Diederick van der Snoek]

Owning a Microsoft laptop based on the Snapdragon CPU now for two months. At the start LrC was not available. Without further notice a few weeks ago the LrC was available. However, Do Adobe apps work on Microsoft Copilot+ PCs? does not indicate LrC at all.

Does that mean it is not official yet? Or an outdated page?

The Lightroom.exe app runs through emulation (the exe runs in x64 architecture shows the task manager). Photoshop and Lightroom are listed to run natively. Is that not going to happen for LrC?

[johnrellis]

@Diederick van der Snoek: "Without further notice a few weeks ago the LrC was available. However, Do Adobe apps work on Microsoft Copilot+ PCs? does not indicate LrC at all. Does that mean it is not official yet? Or an outdated page? The Lightroom.exe app runs through emulation (the exe runs in x64 architecture shows the task manager). Photoshop and Lightroom are listed to run natively. Is that not going to happen for LrC?"

LR Classic has run on Windows ARM (in emulation) for a few years, but the Creative Cloud desktop app would only install it for US accounts. Last month, Adobe announced it was officially supported worldwide:

https://community.adobe.com/t5/lightroom-classic-ideas/p-native-support-for-wos-copilot-arm-devices/...

See that post for known limitations.

The web page Do Adobe apps work on Microsoft Copilot+ PCs? is out-of-date.

[KSNelson]

Come on Adobe!  Fix this!  We've all been waiting patiently for months.

[Douglas_RMP]

Hallo zusammen,

ich hoffe ihr könnt mir zu mein Problem weiterhelfen. Folgendes: Ich haben ein Surface Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz   3.42 GHz, wenn ich in Lightroom Classic, neuste Version, ein Bild weiterverarbeiten möchte in Photoshop dann ist „bearbeiten in Photoshop“ ausgegraut. In den Einstellungen kann ich Photoshop nicht aktivieren. Wo liegt mein Problem, wie kann ich es beheben?

Windows aktuelle Version

VG Douglas

[johnrellis]

@Douglas_RMP: "I have a Surface Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz 3.42 GHz. When I try to edit an image in Photoshop using the latest version of Lightroom Classic, "Edit in Photoshop" is grayed out."

That's on Adobe's list of "known issues":

https://helpx.adobe.com/lightroom-classic/kb/known-issues.html#windows-arm-issues

Windows ARM processor issues

• Slideshow functionality isn't working.
• Importing video files fails.
• The SSD isn't visible in the import window after expanding folders.
• The "Edit in Photoshop" option is disabled.

[Katy22436023bibm]

Microsoft Surface Pro 15 with Snapdragon processor in the UK - when will Adobe have a compatible version of LrC?  I have used it for years and my old HP ran it slowly when more AI feature were added. Consequently I purchased a more powerful laptop. I did not want an Apple.   I thought nothing of it, until Lr was loaded up and I discovered I couldn't run LrC.   I intensely dislike Lr.

My own fault for not checking and assuming Adobe would make it available for all. I just checked the numbers when it came to running the software, hence picking this laptop for it's power... Did not occur to me the actual processor wasn't compatible.... in the UK.  I've read about emulation, but not a route I want to go down.

It looks like I'll have to try different software.  Here goes the research.

https://www.youtube.com/watch?v=7NsIRKd24JA

[Diederick van der Snoek]

As stated above it is now available worldwide: P: Native Support for WOS/CoPilot/ARM Devices - Page 6 - Adobe Community - 13649447

However, it is in 386 emulation mode: "a route I want to go down". It is not ideal, but nothing you have to handle yourself.

[mikef68090783]

Need to have Adobe Lightroom Classic to add support for MS Surface Snapdragon Windows 11

[Soundwave857]

Any updates for native ARM support? 

[johnrellis]

@Soundwave857: "Any updates for native ARM support?"

This thread will be updated immediately if/when Adobe releases native ARM support for Windows.

[dogeboi3544]

It's supported worldwide for that type of device, but only in emulation mode sadly (can confirm that it works on my Lenovo Yoga Slim 7x with the same architecture as yours, albiet with a few known bugs listed above)

[Bildratte]

@Douglas_RMP: "I have a Surface Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz 3.42 GHz. When I try to edit an image in Photoshop using the latest version of Lightroom Classic, "Edit in Photoshop" is grayed out."

That's on Adobe's list of "known issues":

https://helpx.adobe.com/lightroom-classic/kb/known-issues.html#windows-arm-issues

Windows ARM processor issues

• Slideshow functionality isn't working.
• Importing video files fails.
• The SSD isn't visible in the import window after expanding folders.
• The "Edit in Photoshop" option is disabled.

It's good to see that Adobe acknowledges the problem, but they should also confirm if they are working on it and in what timescale we can expect a resolution. 

I an currently looking for a new laptop and would love going to ARM, but I need to be able to import Videos on LrC.

[KSNelson]

Me too!

[j_pritchard]

I got a Surface Pro, and would personally not do so again. Lightroom/Photoshop is only one of several incomatibilities. Very, very few printers are compatible, as well. I had a perfectly good Canon printer, tossed it and got a "newer model" with absolute guarantees that it is fully compativle. It is not. Now to scan, I needed to install a print app on my phone, start the fax process on my phone, the printer sends the fax to my phone, and then I need to have the phone send the pdf to my computer.

...and then there's our friends at adobe... 😞

[joebelfiore86]

well.. i LOVE my Windows ARM laptop (Surface laptop) -- it's way faster and has way better battery life than any other laptop i've had.

I'm using adobe apps quite successfully -- though I'm a big ME TOO supporting the idea that adobe please do a native-port of LRC. 

(Fwiw -- I've now 'adapted' my workflow to deal with the one really annoying bug:  I move the videos off my SD card *before* i engage LRC import.  then everything works fine, and honestly, even without it being native the perf of LRC is better on the ARM laptop than my intel-based PC.)

[H_ L]

Dear Adobe Team,

I would like to request that Adobe Bridge be made available for Window devices using ARM processors (Snapdragon).  It would greatly enhance productivity. Adobe Bridge and Lightroom Classic are an important part of my creative process. 

Thank you.