Participating Frequently

Answered

OpenGL Failure in Lightroom CC

Forum|Forum|10 years ago
April 21, 2015
99 replies
116773 views

I've got "Graphics processor acceleration has been disabled due to errors."

My system exceeds all the requirements to my knowledge, and I've updated all my drivers.

Specs:

Operating system: Windows 7 Ultimate Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 3.9 GHz

Built-in memory: 28616.8 MB

Real memory available to Lightroom: 28616.8 MB

Real memory used by Lightroom: 829.0 MB (2.8%)

Virtual memory used by Lightroom: 810.5 MB

Memory cache size: 1149.7 MB

Maximum thread count used by Camera Raw: 6

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1200, 2) 1920x1080, 3) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13292 Core Profile Context 14.502.1014.0

Renderer: AMD Radeon HD 6900 Series

LanguageVersion: 4.40

opengl error

This topic has been closed for replies.

Correct answer john beardsworth

Definitely get the drivers up to date.

I don't believe there's a problem with Radeon HD cards, and FWIW, I'm using a XFX AMD Radeon R9 280 with 3Gb. You're going to need a recent generation card with at least 2Gb of memory such as the AMD R9 2xx series or nvidia’s Geforce 700 or 900.

Show previous replies

D

danielt95753986

New Participant

I contacted Adobe last night and they confirmed it is a known issue with AMD cards. The rep also said they are actively working on a fix.

BrenR1958

Inspiring

Solved the issue for my graphics card.... you have to switch the 3D openGL trip;e buffering on and now I have the graphics card as passed in Lightroom. I switched the OpenGL Buffering on in both the 3D application settings under Gaming. Hope this helps you all xx

M

Mollysnoot

Known Participant

I'll take a look at my settings later on. Which card do you have BrenR1958?

M

BrenR1958

Inspiring

Hi Mollysnoot I have the amd radeon hd 8650g + 8750m dual graphics card

Cristi-23

New Participant

...same trouble detected on Adobe Bridge CC and Lightroom CC

OpenGL support Failed on system with Windows 8.1 pro and Nvidia Quadro 600.

The system is up with all drivers and software on the last versions ...everything work well just the suite of Adobe CC have this problems.

emil1369

Participating Frequently

can someone who doesn't have a problem please give some feedback as to what kind of performance gains they're seeing? Is the difference significant? zooming into a picture, for example, etc.

just so we know what we're missing.

maybe this needs a separate thread.

S

Samoreen

Inspiring

emil1369 wrote:

can someone who doesn't have a problem please give some feedback as to what kind of performance gains they're seeing? Is the difference significant?

Hi,

Nobody can answer this question until we get something else than a beta version of LR 6/CC. I don't have this problem but there are too much new problems related to the display (especially when loading an image) to be able to validly comment about the performance enhancements in LR6. For example, when I load an image in the Development module, I can observe a 4-step "process" that was not there in LR5 :

1. The image is sharp but very briefly.

2. The image becomes very blurred.

3. The image becomes less blurry.

4. The image becomes sharp again.

This happens even when the 1:1 preview has already been generated and with or without GPU acceleration. The process is just a little bit shorter (1-2 seconds) when the GPU option is enabled.

Just wait for the "real" thing. This is the worst x.0 version that I have ever seen for Lightroom. The only thing that can be done for now is stacking up bug reports and wait...

--Patrick

L

larrysphotocasa

Inspiring

I don't think that this is the Beta version; it is the "real thing." I have the same problem with how slow this version is, but I can't enable GPU acceleration no matter what I do. Adobe's suggestion is to use an older version of AMD (which they usually don't recommend) or turn GPU acceleration off. So, to get HDR as dng, I trade off speed. I find it very aggravating how slow LR 6 is. I deleted LR 5 thinking that might help. I am tempted to delete LR 6 and re-install LR 5. The inconvenience of such a slow version of LR is not worth it.

R

robertt38554315

New Participant

I have the same trouble with my Radeon HD5830, it is not possible to activate the GPU acceleration with the newest release or beta driver.

gnohz

Participating Frequently

I'm using the R9 series and it's working for me. Probably it has something to do with the HD series

M

Mollysnoot

Known Participant

gnohz wrote:

I'm using the R9 series and it's working for me. Probably it has something to do with the HD series

I think you may well be right there. Odd, because in theory, they meet the spec. John Beardsworth is also using an R9, and Keith Reeder an R7, both of which are working for them. Everyone in this thread who can't get GPU support to work seem to be using Radeon HD series GPUs (save for a couple of folk using Nvidia and Intel).

It's interesting that I've never encountered this problem in PS (going back to CS5 right up to the current CC 2014): I've always had full GPU functionality (advanced setting) without any issues. Perhaps Adobe need to tweak their code, or perhaps AMD need to release a new driver... Or perhaps I need to buy an R series...!

M

A

AnnShelbourne

Inspiring

Could this be a Windows issue?

I use Macs and on this MacPro tower, I am using an HD-series Radeon (HD 5770) and Lr CC2015 is working perfectly well.

And the GPU seems o be fine, and Open GL works too.

Lightroom version: CC 2015 [1014445]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.10 [3]

Application architecture: x64

Camera Raw SIMD optimization: SSE2

Displays: 1) 1920x1200

Graphics Processor Info:

ATI Radeon HD 5770 OpenGL Engine

Check OpenGL support: Passed

Vendor: ATI Technologies Inc.

Version: 4.1 ATI-1.32.20

Renderer: ATI Radeon HD 5770 OpenGL Engine

LanguageVersion: 4.10

Logical processor count: 16

Processor speed: 2.4 GHz

Built-in memory: 14,336.0 MB

Real memory available to Lightroom: 14,336.0 MB

Real memory used by Lightroom: 584.4 MB (4.0%)

Virtual memory used by Lightroom: 1,740.7 MB

Memory cache size: 13.7 MB

Maximum thread count used by Camera Raw: 8

-------------

My second machine is a late 2013 MPB Retina (also running OSX 10.10.3). I have had no problems on that machine either.

Neither are there any problems using Ps and ACR 9.0 on either machine.

Easy installation of everything and not a single crash so far.

Martin Carlsson

New Participant

GPU acceleration doesn't work on desktop with AMD card (latest driver, OpenGL 4.4 100%), but on lower spec laptop with Nvida card it works fine...

Lightroom version: CC 2015 [1014445]

License: Creative Cloud

Operating system: Windows 7 Home Premium Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 2,6 GHz

Built-in memory: 16343,1 MB

Real memory available to Lightroom: 16343,1 MB

Real memory used by Lightroom: 2708,6 MB (16,5%)

Virtual memory used by Lightroom: 2718,5 MB

Memory cache size: 3033,1 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2

System DPI setting: 96 DPI

Desktop composition enabled: No

Displays: 1) 1920x1200

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 5450

LanguageVersion: 4.40

P

PhilT_GP

Known Participant

I cant believe that Adobe would miss this in testing - I suspect they already knew about this bug and are already busy working on a fix.

With so many release dates missed, they probably decided to let Lightroom out to the public and then deal with the AMD problems afterwards.

I would expect some comment from them within a few days and a fix within a few weeks.

This may be just one of the know bugs

Geoff the kiwi

Community Expert

Phillip Turner wrote:

I cant believe that Adobe would miss this in testing - I suspect they already knew about this bug and are already busy working on a fix.

With so many release dates missed, they probably decided to let Lightroom out to the public and then deal with the AMD problems afterwards.

I would expect some comment from them within a few days and a fix within a few weeks.

This may be just one of the know bugs

Really, can you read minds as well????

P

PhilT_GP

Known Participant

I checked the Triple buffering setting - I only have one on my Catalyst, it was off

I turned it on but it didnt fix LR

I uninstalled the AMD drivers and re-installed - I checked Triple buffering and it is on by default.

LR still not fixed

Then I see that Adobe are already working on this ..... http://feedback.photoshop.com/photoshop_family/topics/problem-with-my-graphics-processor?utm_source=notification&utm_medium=email&utm_campaign=new_reply&utm_content=reply_button&reply[id]=15614834#reply_15614834

So I'll wait

emil1369

Participating Frequently

Doesn't work for me either

Lightroom version: CC 2015 [1014445]

License: Expired Trial

Operating system: Windows 7 Ultimate Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 3.6 GHz

Built-in memory: 8173.1 MB

Real memory available to Lightroom: 8173.1 MB

Real memory used by Lightroom: 420.8 MB (5.1%)

Virtual memory used by Lightroom: 393.5 MB

Memory cache size: 295.7 MB

Maximum thread count used by Camera Raw: 8

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1280x1024, 2) 1920x1200

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 6800 Series

LanguageVersion: 4.40

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: D:\pictures\Haaretz\april 15\zikaron kotel 15-04-22\zika\zika.lrcat

Settings Folder: C:\Users\Emilio\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) Behance

2) Canon Tether Plugin

3) Facebook

4) Flickr

5) Leica Tether Plugin

6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002

D

hrink

New Participant

Works fine:

Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 3.3.13283 Core Profile Context 14.501.1003.0
Renderer: AMD Radeon HD 7700 Series
LanguageVersion: 4.40

C

chandrap30196657

New Participant

Does not work with the Radeon HD 7600 Series on Windows 8.1 64 bit OS

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 7600 Series

LanguageVersion: 4.40

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded