How do I write a bug report?

2 Votes
Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

Copy link to clipboard

Copied

If you believe you have encountered a bug, it is a good idea to search the existing bugs to see if your issue, and a possible solution or workaround has already been reported. If so, please add to that thread. If not, it may be prudent to start a new thread.

 

When logging a new bug report, it's helpful for the Lightroom team if the information in the report includes steps to reproduce the bug experience. Once we can reproduce an issue, then we can start to investigate a fix.

 

Note:
If after a bit of troubleshooting we find that the bug report is in-fact not a product bug, the bug report may be moved out of Bugs and over to Discussions.

 

Do not use the word "bug" in the subject line!

 

Use the below template as a guide for posting the most meaningful bug reports for the team.

 

Bug report template:

Issue: 

  • Lightroom Version Number
  • OS Version Number


Steps to reproduce:

  1. ...
  2. ...
  3. ...

Expected result
Actual result

 

 

 

Anatomy of a great bug report (Photoshop Example):

 

 

 

Issue: Provide a succinct one-line issue statement
(i.e. Lightroom does X when using a tool or plugin)

Provide Lightroom version: Help>System Info>Copy the top line with Lightroom version
Provide OS and version: macOS 11.4

Issue: Provide good steps to reproduce the behavior:
Step 1 to reproduce the issue (i.e. open a new CMYK document)
Step 2 to reproduce the issue (i.e. add layer or use tool)
Step 3 to reproduce the issue (i.e another needed step)


Expected result: Lightroom should do Y
Actual result: Lightroom does X

* Optional, but useful: Upload a Test file (can be shared through CC files or other third-party storage), screenshot, video or gif file capturing the issue

 

 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
pin-icon
Bug Unresolved Locked
TOPICS
Android , Chrome OS , Cross-app workflows , iOS: iPhone , iPadOS , macOS , SDK , tvOS: Apple TV , Web , Windows

Views

753

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines