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P: Brief appearance of Legacy panel when clicking on items in filmstrip

Community Beginner ,
Dec 25, 2022 Dec 25, 2022

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so on a lot of my earlier photos im getting a legacy settings button appear then dissappear before i can do anything then the photo reverts to a completly unedited state and this cant be changed unless i re-edit it.

 

currently using LR versdion 6.1 on MAC OS while images may have been editied on Ipad or Iphone OS 

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correct answers 1 Pinned Reply

Adobe Employee , Jan 06, 2023 Jan 06, 2023

Thank you for the log. We were able to pinpoint the issue now and it is logged for a fix in an upcoming release. 

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Adobe Employee ,
Jan 01, 2023 Jan 01, 2023

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Could you record a video of your screen of this taking place and post it here for us to review?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jan 02, 2023 Jan 02, 2023

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thank you Rikk, a small video showing the issue is attached. note this doesnt happen with every file

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Adobe Employee ,
Jan 04, 2023 Jan 04, 2023

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Thank you for the video. The team has reviewed and made the following request:

  1.  Close Lightroom
  2.  Open Lightroom and view a problem image in Loupe.
  3.  Capture a diagnostic log.

 

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear.


When you have the log, let me know and I will send you instructions for send it.

 

Thanks for your help!

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jan 04, 2023 Jan 04, 2023

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Same thing going on for me as well.

 

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Community Beginner ,
Jan 04, 2023 Jan 04, 2023

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I have a log on a problem image ready to send

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Adobe Employee ,
Jan 05, 2023 Jan 05, 2023

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The log file is likely too large for an email attachment. It would be best if you could post it to Dropbox, Creative Cloud or similar and share a link with me via direct message. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
Jan 06, 2023 Jan 06, 2023

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Thank you for the log. We were able to pinpoint the issue now and it is logged for a fix in an upcoming release. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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Greetings all,

 

Updates for Adobe Photography products have been released.  The April 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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