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Community Manager
March 16, 2019

P: Desktop: Syncing Issues when Originals are stored on a NAS

  • March 16, 2019
  • 127 replies
  • 4362 views

Hi Rikk,
besides the outage, I am trying to sync my cloud stored data since several weeks on my NAS (Synology), connected via Gigabit Ethernet. in the beginning it works fine but after 10.000 pictures and movies its not going further (I have about 35.000) and plenty of storage. LR freezes, have to start again then additional 2-3 pictures are synced, that's it. Also I can't use LR since then (open pictures, look into people etc.), when I disconnect the NAS I can work, but not sync. Dont understand why this is not a background task and does LR really look up local backuped NAS Data when I work on data (should only be a backup?). Its frustrating, as this would be the major advantage of the solution?? Any Idea?Note: This conversation was created from a reply on: Lightroom CC: Mobile syncs but desktop app doesn't.

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127 replies

Thunderwalker
Participating Frequently
July 6, 2019
Rikk I am still experiencing this issue.  My problems were never resolved.  Lightroom is basically unusable until I disconnect my network drive, which of course defeats the purpose of storing my originals there.

My laptop drive is relatively small.  My NAS drive is big.  I'm happily paying for 1TB of Adobe Cloud Storage, but I feel uncomfortable having ~40k pictures of my family not backed up somewhere else.

If Adobe would just make a small program to sync pictures to a drive that would be ideal.  Lightroom is simply broken in this regard.

I have confirmed I am running on Lightroom 2.3 (May 3rd, 2019) macOS.  It appears to be able to move 1-10  pictures every time the program starts before it locks up.
New Participant
June 6, 2019
Hello, I had the same issue, even with much less pictures (on 2.3). I have since disabled the "store original locally" because Lightroom became completely unuseable: opening 1 picture for editing would take 20 minutes while "syncing" (which stopped progressing).

Sometimes, I managed to get it to resync by pasting whatever edit-settings onto the photos that were not yet synced. It seems that this action re-activated the syncing progress but it was overall very sluggish. I had the impression that it was a bandwidth-related problem, meaning that I think Lightroom could manage to upload to the cloud and to the NAS at the same time.

Having a NAS-based copy of all my pictures is very important to me - As the OP, I'm using a Synology NAS; A feature request I have would be to allow for a Background sync directly between a NAS and the Creative Cloud Library.
Rikk Flohr_Photography
Community Manager
Community Manager
May 31, 2019
Greetings to all on this thread. I have been thus far unable to duplicate this issue. Is anyone still experiencing this since the 2.3 update?
Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Community Manager
May 1, 2019
Can you get me a screenshot of your ~/Library/Application Support/Adobe/Lightroom CC/ folder?
Rikk Flohr: Adobe Photography Org
Thunderwalker
Participating Frequently
April 30, 2019
Rikk, I hope you received my email yesterday.
Thunderwalker
Participating Frequently
April 30, 2019
Lightroom CC version: 2.2.1 [ 20190312-1546-e438717 ] (Mar 13 2019)
Rikk Flohr_Photography
Community Manager
Community Manager
April 30, 2019
@7764659 - can you go to Help>System Info... and reply with your exact installed Lightroom Version number?
Rikk Flohr: Adobe Photography Org
Rikk Flohr_Photography
Community Manager
Community Manager
April 30, 2019
Send the resulting log to:
(email removed)

You cannot attach it to a forum post.
Rikk Flohr: Adobe Photography Org
Victoria Bampton LR Queen
Community Expert
April 30, 2019
> In the OPs case that shouldn’t have any effect on the ability to sync a collection if the originals are stored on a NAS Drive I’d have thought? Unless maybe the NAS is in sleep mode or some other idle state?

Yep, it should be "just another storage location" just as if it's an external drive, although they can suffer from LAN connection issues with the amount of data being passed not only up to the cloud but also across the local network to the NAS, and there's an extra layer of NAS software in the mix too. There seems to be a pattern here worth investigating, as sync shouldn't just fail, even if it were to be slower.
_______________________________________________Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.
Affinity Inspiration
Known Participant
April 30, 2019
Thanks, yes. You reminded me. But the original doesn’t get modified. Just a working copy of it. Which is kept in the catalog.
However. In the OPs case that shouldn’t have any effect on the ability to sync a collection if the originals are stored on a NAS Drive I’d have thought? Unless maybe the NAS is in sleep mode or some other idle state?
???