P: Download of album to local storage on iPad never completes

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LEGEND ,
Aug 20, 2020 Aug 20, 2020

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I have an album selected to store locally on my iPad but the download gets part of the way through and then stops. I’ve tried toggling off and on the store locally option, clearing the cache and restarting Lightroom. I’m running the latest version of Lightroom for iPad and had the same problem with the prior version. The same album downloads without problem in Lightroom for iPhone.There is sufficient storage space on the iPad. 

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iPadOS

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Adobe Employee , Oct 20, 2020 Oct 20, 2020
Greetings,   Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for these issues. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.   Thank you for your patience.

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Adobe Employee ,
Aug 20, 2020 Aug 20, 2020

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Jeremy,

What is:

Your iOS version number?
Your installed Lightroom version number?
How many files in the Album?
Is syncing with any Desktop client involved?

Have you tried this.
  • Launch Lightroom
  • Toggle off store locally for this album
  • Close Lightroom
  • Force Quit Lightroom
  • Restart the iPad
  • Launch Lightroom
  • Go to Album
  • Verify all syncing is complete (Cloud icon)
  • Activate Store Locally option for this album?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Aug 24, 2020 Aug 24, 2020

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Hi, Rikk,
I'm using iOS 13.6.1, Lightroom 5.4.1 6949FF/1 on a late-2019 ipad.
I just followed the steps above and the sync has again stopped (currently on image 44 out of 260).
If I open an images from the album, it then syncs that image, but only that image.
Thanks

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for these issues. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Nov 18, 2021 Nov 18, 2021

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Not fixed. I have the same issue. Sync on iPad is very unreliable and rarely finishes successfully.

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