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26

P: (iOS and Android) Not rendering on export when using Lens Blur

Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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After last update (blur effect) I can't render after edit pictures on my iPhone 12 pro max. Any thoughts?!

Bug Fixed
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Android , iOS: iPhone

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correct answers 1 Pinned Reply

Adobe Employee , Feb 20, 2024 Feb 20, 2024

Greetings all,

 

Updates for Adobe Lightroom Mobile products have been released.  The February 2024 updates contain a fix for this issue. 

Updates will be available via the Apple App Store, Google Play Store, and the Galaxy App Store. Note: it can take several days for some customers to receive a notification of an available update via their App Store.

 

Thank you for your patience.

Status Fixed

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Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

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After you edit an image, are you staying in Device view?  That is a view of your camera roll.  If you switch over to the Edits or Lightroom tab, and switch to the album My Edits, do you see your edits there?

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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Actually after all that edit when open the my edit looking like original picture. But when open that picture you see edit version. It's really weird. This is start after last update. Something wrong. 

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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IMG_3794.png

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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It's gets stuck like this. My phone getting warmer and warmer. Eventually I cancel after 5-6 minutes. 

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New Here ,
Oct 13, 2023 Oct 13, 2023

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Same is happening to me!! 

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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I hope somebody seen this conversation from Adobe team. Because this problem getting annoying. 

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Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

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Hello @Kaan32908751y04b 

Thanks for the screen image -- it helped clarify that you are having a problem with export. 

 

I tried exporting my own iPhone 12 Pro Max images with Lens Blur, using DNG or JPG original images from the native camera.  Even when I apply other edits like enabling HDR, my device completes the export.

@Kaan32908751y04b , @Aaliyah32911256zlc5 
We need more info, clear steps showing what kinds of files are being edited, what edits are being applied, etc to help us reproduce the problem so that developers can debug and fix the issue.

 

  • What iOS version are you using?
  • @Aaliyah32911256zlc5 , what device are you using?
  • What is the camera maker and file format of your origina images?  Are they 12 megapixel Raw/DNG images from your iPhone, or some other kinds of image from a DSLR camera?
  • What specific edits are you applying to your image?  Only Lens Blur, or other edits too?
  • Is the original image on your camera roll, in Device view?  Or is the image a "Smart Preview" that is synced to your device from Lightroom cloud storage?  (if you open the image and tap the cloud icon, does it say Smart Preview or Original?)
  • Does it help to totally exit ("force quit") Lightroom, and relaunch?
  • If you can record and share a screen video, that may also help us understand the problem.  How to: https://support.apple.com/en-us/HT207935 

 

Really, it would help if you can share as much detail as possible.  Thank you!

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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My phone Iphone 12 pro max 

version 17.0.3

file jpeg

pictures take by Nikon z50

I using blur and other edits. 
actually now also presets not working too. 

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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DSC_6542.jpeg

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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IMG_3793.jpeg

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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Orjinal and after edit photos

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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I took screenshot. 

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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Update: now working perfectly and fasr. I don't know what you guys did but thank you!

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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After the recent update (blur & HDR) - all photos cannot be exported

 

Initally after updating, all photo exporting works fine.

 

After a day of using and currently, all photos cant be exported. It's stuck at "exporting photo - preparing, with the spinning circle going around for up to 15 minutes, which is when I stopped. Before the update, an export only takes a matter of seconds.

 

Btw, DNG export works but the quality seems horrible / some processing is skipped. The app is not usable in this condition. 

 

I've uninstalled, restarted, wipe data and cache etc, nope. Is there a link to the old APK that can be used in the meantime? 

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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Export/Save to device image functionality is not working if "Edit in HDR" mode enabled in Lightroom Android app..

 

App Version: v9.0.0

Mobile Model : VivoX90 Pro

Android Version: 13

Options selected during edits are

- Blur

- B&W

- light Adjustment

- Effect 

- Details 

Screenshot_20231014_221934.jpg

 

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Adobe Employee ,
Oct 14, 2023 Oct 14, 2023

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I am not able to replicate this failure with the instructions provided. On my S10 it takes about 40 seconds for a Canon 5DMKIV File synced Cloud to Phone with the edits as you've described to Export As. Note that I am on a fast WIFI connection and that Cellular may take longer. 

For Save to Device it takes a little less. 

Are you wifi or cellular when you are making this attempt?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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I am using 150mb wifi connection. I have tried same image without HDR and I am able export is successfully.

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Adobe Employee ,
Oct 14, 2023 Oct 14, 2023

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If you only have HDR edits and no Lens Blur does it work?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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  1. I am able to reproduce the issue for other image as well. Please find the attached video for your reference.

 

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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I have tried without blur and it worked but took longer time to export. So it seems issue with blur not with HDR.

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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New Here ,
Oct 18, 2023 Oct 18, 2023

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I do have the same problem. I took a photo with a Nikon d50, edited in Lightroom mobile, and when I added a blur effect from the last update, it got stuck on "rendering" for a very long time. I am running the lasts versions of Lightroom mobile, iOS (17.0.3) and iPadOS (17.0.3), and I tried to export it on both devices (iPhone 12 mini and iPad Pro 12.9 5th gen). This problems happens when I export or save a copy on device, but I still can Share to airdrop and other apps (which doesn't allow full resolution export)

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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I am converting this thread to a bug, and setting status to Acknowledged to reflect that the LR team is looking into this issue.  

Status Acknowledged

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New Here ,
Oct 18, 2023 Oct 18, 2023

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Having the the issue when trying to save edited image after using the blur option. I tried saving it the photo by going back and removing the blur effect and it worked fine. Photos were taken using Nikon z7

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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Hi @Karen33013198ihsw  et All

Thanks to the notes here, we found a reliable test image and steps to reproduce, and are consulting with the Dev staff on this.  The team had found and logged this issue during beta testing, but previously believed only large panoramic images may be affected.  Investigation to see what further optimizations on mobile are possible will take some time.

 

The work-around I currently suggest for LrMobile users is to sign into your account at https://lightroom.adobe.com/ and export the image from this web app.  Why?  This will let the robust server CPUs do the image processing.  

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