P: Issue with Guided Tutorials getting stuck

[McDanver]

I've been going through some of the guided tutorials built into Lightroom. Frequently, they get 'stuck' when they go to add a second mask. It will get as far as telling you to click to create it, but the guide points never show up and there seems to be no way to get on to the next step in the tutorial. Clicking the right arrow will just loop it back to the curren step. Guessing and inserting the mask you think they were going for doesn't work. This is very annoying as often the step I'm most interested in seeing comes later in the tutorial. This has happened in the tutorials "Rescuing a Dark Phone Shot" and "Straightening the Golden Gate Bridge" among many others. 

I've got Lightroom 8.3.1 running on Windows Home 11 version 24H2. 

[Anshul_Saini]

Hi @McDanver,

Thanks so much for bringing this up. We absolutely want the learning experience to be smooth and helpful, and I’m sorry this isn’t working as expected.

To help our team investigate this further, could you please share the following?

• In Lightroom, go to Help > System Info, then copy and paste the contents into a text file and attach it here.

• If possible, a short video showing what happens when the tutorial gets stuck would be incredibly helpful.

We’ll pass this along to the product team to help investigate this.

Appreciate your patience and for reporting this!

Best,
Anshul Siani

[McDanver]

Happy to provide more info. I've got the text file and video ready to go. I'm just unclear on how to attach the files to this reply. It looks like I can only post links - the attach option from the initial thread creation page is no longer available.  

[Claire H.]

Hi @McDanver, thanks for replying! You can upload images or videos by replying to this thread. For everything else, please send us your information through a cloud service like Google Drive or Dropbox. Once you are able to send your information, we can start investigating the issue. Thanks! ^CH

[McDanver]

Actually, I cannot upload video here. I've alerted you to a problem with your product and I've checked back here twice. If you all can't make it easy for me to help you, I'm done. 

[youthful_artwork3895]

I have the same issue but I cannot select System Info because it is greyed out.