P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

[FeedbackCommunityMember]

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 

• Home computer
• Windows 10 Desktop
• Wifi Connection (verified internet is working)
• Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

[martinr17795440]

I'm having same issue here - files saved on an external harddrive (not NAS).

Lightroom version: 3.2.1 [ 20200403-1047-0e59df2 ] (Apr  3 2020)

Was stuck on ~ 1,100 filed pending sync.  I added a few more to the library, which did sync, but am now stuck with the same number pending sync.

Any solution please?

Thanks

[Rikk Flohr: Photography]

If you go to the Filter Bar and search Sync Status for Syncing, what appears in the image area?

[martinr17795440]

Hi Rikk,

It shows all images, but with a black ring (upper right quarter blue) indicating that there is a process underway (but seems to just hang in this state).

Thanks

[Rikk Flohr: Photography]

Click on one of those images and perform a trivial edit. Does it clear?

[martinr17795440]

In does it drop out of the search results?  No, it doesn't

[Rikk Flohr: Photography]

Next step, log into https://lightroom.adobe.com and perform a trivial edit on one of those files that shows in the syncing state. Does that cause it to sync?

[martinr17795440]

Hi Rikk,

Thanks again for the suggestion - i hope the following makes sense, but i'm not 100% clear on your request:

- The photos which are showing in syncing state on the desktop don't appear in  https://lightroom.adobe.com (presumably because they're unsynced);
- Selecting a recent image, and editing it on https://lightroom.adobe.com, does sync back down to the desktop (but only after closing and re-opening the desktop program)

Thanks

Martin

[theiMoe]

I see the same with unable to connect to network.

Mac OS Catalina 10.15.4
Synology NAS used SMB 3 (signing yes or no doesn't matter https://support.apple.com/en-gb/HT205926)
Lightroom 3.2.1

As soon as the Netwok volume is not available, Lightroom connects with the cloud and works smoothly. But if the network volume is available, nothing works with Lightroom...

[marcomartins]

I’m facing this error since day one, which was the first release of Lightroom CC, I’ve reported it multiple times but unfortunately no fix has appeared yet.

[theiMoe]

It's crazy that Adobe doesn't want or isn't able to fix this issue. I saw only the solution to use iSCSI network volumes. But I haven't tried it yet.

[theiMoe]

https://feedback.photoshop.com/photoshop_family/topics/lightroom-cc-syncing-issues-when-originals-ar...

[FeedbackCommunityMember]

This worked. Thank you very much Ivan.

[Rikk Flohr: Photography]

Actually the problem is that we cannot reproduce the issue. We've opened a bug for investigation and all of the information on this forum post is feeding into that bug. 

There must be some subtle nuance that makes some hit this while most do not. We are trying to figure out what that is. We continue to investigate. 

Thank you for your patience. 

[theiMoe]

Can we do a screen sharing session together or with one of your developers? The call center from India couldn’t really help. The “standard process” delete library and redownload library from cloud doesn’t work with local storage on NAS. She also tried some settings, but the settings didn’t help. It wasn’t really technical settings. A very technical support would be helpful!

[brianc36133362]

Or send logs?  Or something? Because I can reproduce it at will: It happens 100% of the time. 
Please tell me where to send logs if it would help.

[cdpinker]

Yeah I've never been asked to send logs, surely logs from as many users as possible would help identify a common element?

[FeedbackCommunityMember]

Same! I've never used a NAS, but have originals on a external USB drive attached to a Mac

[Rikk Flohr: Photography]

Thanks to you all for the offers. We've collected logs from several users. If we need more, we will come back to you. 

Thank you for your patience. 

[theiMoe]

How long should we be patient? I can answer just for myself, but this issues is there from the first day since 7 to 8 months. Sorry for this question, but how slow is the adobe bug fixing team? From my point of view there haven't been collected enough logs otherwise there should be solution available already!

[theiMoe]

The problem can also be Mac OS Catalina, but this would also a "solution".

[theiMoe]

https://discussions.apple.com/thread/250757128 It's about iPhoto but from the setting it's the same. And originally this was one reason, why I changed to Adobe...

[theiMoe]

How your externals are formatted?

External: Btrfs, ext4, ext3, FAT, NTFS, HFS+, exFAT4

[theiMoe]

My synology volumes are btrfs formatted. Is this maybe the problem?

[Rikk Flohr: Photography]

I am formatted btrfs and having no issues so I suspect the difference lies elsewhere. 

[cdpinker]

My QNAP is ext4.

What connection method is everyone affected using (AFP / SMB1/2/3 / NFS)? I'm on AFP. Issue happens over both wifi and ethernet. I'm on Catalina.

I notice that depending on how I connect to it, Lightroom can think I've moved the folder. E.g. If I connect by clicking the server in Finder and mounting the folder, that's one way. But if I connect via the "connect to server" dialogue, even while still using AFP, and mount the same directory, Lightroom will say the drive is not connected, and if I repoint it at the folder, which is the exact same path, Lightroom will think I've pointed at a new folder and attempt to move my entire library again. I don't know if this is relevant or not, but it is strange behaviour given the path is identical.