• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
21

P: Lightroom Desktop Keeps saying 'Unable to Connect to Network'

LEGEND ,
Nov 07, 2019 Nov 07, 2019

Copy link to clipboard

Copied

Trying to switch to Lightroom CC but I keep getting 'Unable to Connect to Network' in sync status. If I restart the application it might work for 50-60 photos and then returns to this error message. I'm trying to sync ~12K mobile photos before another 40K RAW images so obviously need to be able to let this run in the background and over night. Have tried restarting the computer as well to no luck.

Any other suggestions on what I can try?

Setup 

  • Home computer
  • Windows 10 Desktop
  • Wifi Connection (verified internet is working)
  • Selected option to store original files on a NAS (synology, used a mapped drive)

Lightroom version: 3.0 [ 20191017-0835-b386176 ] (Oct 17 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. X570 AORUS PRO WIFI / AMD Ryzen 7 3700X 8-Core Processor             
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32717.1 MB
Real memory available to Lightroom: 32717.1 MB
Real memory used by Lightroom: 940.1 MB (2.8%)
Virtual memory used by Lightroom: 1770.9 MB
Memory cache size: 1752.1 MB
Internal Camera Raw version: 12.0 [ 321 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16358MB (0%)
Camera Raw real memory: 0MB / 32717MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No


Graphics Processor Info: DirectX: NVIDIA GeForce RTX 2060 SUPER (26.21.14.3170) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true


Application folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\adam\AppData\Roaming\Adobe\Lightroom CC



-Adam

Bug Fixed
TOPICS
macOS , Windows

Views

15.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 20, 2020 Oct 20, 2020

Greetings,

 

Updates for the Adobe Photography Products were officially released on 10.20.2020 that include fixes for this issue. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

Votes

Translate

Translate

correct answers 1 Pinned Reply

Adobe Employee , Dec 13, 2022 Dec 13, 2022

Additional fixes for this issue have been deployed over the past several releases. If you are experiencing this issue, we recommend your starting a new thread with fresh information. We are marking this thread as completed. 

Thanks for your help. 

Status Fixed

Votes

Translate

Translate
replies 218 Replies 218
218 Comments
New Here ,
Apr 28, 2020 Apr 28, 2020

Copy link to clipboard

Copied

I'm having same issue here - files saved on an external harddrive (not NAS).

Lightroom version: 3.2.1 [ 20200403-1047-0e59df2 ] (Apr  3 2020)

Was stuck on ~ 1,100 filed pending sync.  I added a few more to the library, which did sync, but am now stuck with the same number pending sync.

Any solution please?

Thanks

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Apr 30, 2020 Apr 30, 2020

Copy link to clipboard

Copied

If you go to the Filter Bar and search Sync Status for Syncing, what appears in the image area?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
New Here ,
May 04, 2020 May 04, 2020

Copy link to clipboard

Copied

Hi Rikk,

It shows all images, but with a black ring (upper right quarter blue) indicating that there is a process underway (but seems to just hang in this state).

Thanks

Votes

Translate

Translate

Report

Report
Adobe Employee ,
May 04, 2020 May 04, 2020

Copy link to clipboard

Copied

Click on one of those images and perform a trivial edit. Does it clear?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
New Here ,
May 04, 2020 May 04, 2020

Copy link to clipboard

Copied

In does it drop out of the search results?  No, it doesn't

Votes

Translate

Translate

Report

Report
Adobe Employee ,
May 05, 2020 May 05, 2020

Copy link to clipboard

Copied

Next step, log into https://lightroom.adobe.com and perform a trivial edit on one of those files that shows in the syncing state. Does that cause it to sync?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
New Here ,
May 06, 2020 May 06, 2020

Copy link to clipboard

Copied

Hi Rikk,

Thanks again for the suggestion - i hope the following makes sense, but i'm not 100% clear on your request:

- The photos which are showing in syncing state on the desktop don't appear in  https://lightroom.adobe.com (presumably because they're unsynced);
- Selecting a recent image, and editing it on https://lightroom.adobe.com, does sync back down to the desktop (but only after closing and re-opening the desktop program)

Thanks

Martin

Votes

Translate

Translate

Report

Report
New Here ,
May 06, 2020 May 06, 2020

Copy link to clipboard

Copied

I see the same with unable to connect to network.

Mac OS Catalina 10.15.4
Synology NAS used SMB 3 (signing yes or no doesn't matter https://support.apple.com/en-gb/HT205926)
Lightroom 3.2.1

As soon as the Netwok volume is not available, Lightroom connects with the cloud and works smoothly. But if the network volume is available, nothing works with Lightroom...

Votes

Translate

Translate

Report

Report
Participant ,
May 06, 2020 May 06, 2020

Copy link to clipboard

Copied

I’m facing this error since day one, which was the first release of Lightroom CC, I’ve reported it multiple times but unfortunately no fix has appeared yet.

Votes

Translate

Translate

Report

Report
New Here ,
May 06, 2020 May 06, 2020

Copy link to clipboard

Copied

It's crazy that Adobe doesn't want or isn't able to fix this issue. I saw only the solution to use iSCSI network volumes. But I haven't tried it yet.

Votes

Translate

Translate

Report

Report
New Here ,
May 06, 2020 May 06, 2020

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
LEGEND ,
May 08, 2020 May 08, 2020

Copy link to clipboard

Copied

This worked. Thank you very much Ivan.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
May 12, 2020 May 12, 2020

Copy link to clipboard

Copied

Actually the problem is that we cannot reproduce the issue. We've opened a bug for investigation and all of the information on this forum post is feeding into that bug. 

There must be some subtle nuance that makes some hit this while most do not. We are trying to figure out what that is. We continue to investigate. 

Thank you for your patience. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
New Here ,
May 12, 2020 May 12, 2020

Copy link to clipboard

Copied

Can we do a screen sharing session together or with one of your developers? The call center from India couldn’t really help. The “standard process” delete library and redownload library from cloud doesn’t work with local storage on NAS. She also tried some settings, but the settings didn’t help. It wasn’t really technical settings. A very technical support would be helpful!

Votes

Translate

Translate

Report

Report
New Here ,
May 12, 2020 May 12, 2020

Copy link to clipboard

Copied

Or send logs?  Or something? Because I can reproduce it at will: It happens 100% of the time. 
Please tell me where to send logs if it would help.

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 12, 2020 May 12, 2020

Copy link to clipboard

Copied

Yeah I've never been asked to send logs, surely logs from as many users as possible would help identify a common element?

Votes

Translate

Translate

Report

Report
LEGEND ,
May 12, 2020 May 12, 2020

Copy link to clipboard

Copied

Same! I've never used a NAS, but have originals on a external USB drive attached to a Mac

Votes

Translate

Translate

Report

Report
Adobe Employee ,
May 12, 2020 May 12, 2020

Copy link to clipboard

Copied

Thanks to you all for the offers. We've collected logs from several users. If we need more, we will come back to you. 

Thank you for your patience. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
New Here ,
May 12, 2020 May 12, 2020

Copy link to clipboard

Copied

How long should we be patient? I can answer just for myself, but this issues is there from the first day since 7 to 8 months. Sorry for this question, but how slow is the adobe bug fixing team? From my point of view there haven't been collected enough logs otherwise there should be solution available already!

Votes

Translate

Translate

Report

Report
New Here ,
May 12, 2020 May 12, 2020

Copy link to clipboard

Copied

The problem can also be Mac OS Catalina, but this would also a "solution".

Votes

Translate

Translate

Report

Report
New Here ,
May 12, 2020 May 12, 2020

Copy link to clipboard

Copied

https://discussions.apple.com/thread/250757128 It's about iPhoto but from the setting it's the same. And originally this was one reason, why I changed to Adobe...

Votes

Translate

Translate

Report

Report
New Here ,
May 13, 2020 May 13, 2020

Copy link to clipboard

Copied

How your externals are formatted?

External: Btrfs, ext4, ext3, FAT, NTFS, HFS+, exFAT4

Votes

Translate

Translate

Report

Report
New Here ,
May 13, 2020 May 13, 2020

Copy link to clipboard

Copied

My synology volumes are btrfs formatted. Is this maybe the problem?

Votes

Translate

Translate

Report

Report
Adobe Employee ,
May 13, 2020 May 13, 2020

Copy link to clipboard

Copied

I am formatted btrfs and having no issues so I suspect the difference lies elsewhere. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 13, 2020 May 13, 2020

Copy link to clipboard

Copied

My QNAP is ext4.

What connection method is everyone affected using (AFP / SMB1/2/3 / NFS)? I'm on AFP. Issue happens over both wifi and ethernet. I'm on Catalina.

I notice that depending on how I connect to it, Lightroom can think I've moved the folder. E.g. If I connect by clicking the server in Finder and mounting the folder, that's one way. But if I connect via the "connect to server" dialogue, even while still using AFP, and mount the same directory, Lightroom will say the drive is not connected, and if I repoint it at the folder, which is the exact same path, Lightroom will think I've pointed at a new folder and attempt to move my entire library again. I don't know if this is relevant or not, but it is strange behaviour given the path is identical.

Votes

Translate

Translate

Report

Report