P: Lightroom internals failed to initialize

[peteskilebowski]

Hey All,

Since updating to the latest version of Lightroom (as of June 20th, 2023), this message pops up as soon as I press the app icon to open it on my Mac. It happens on my M1 mac as well as my Intel macbook pro. 

Anyone else havbing this issue? It's rendered my business dead in the water until I can access my photos again.

Pete

[Aldan]

I tried uninstalling, reinstalling, uninstalling the camera raw plug-in and Microsoft VC runtime plug-ins, rebooting the PC, but nothing.

[John Waller]

Windows 10 or 11?

Is your version of Windows completely up-to-date?

[Aldan]

W10, and yes, all currently update, even the lightroom are in the last version (6.4)

[Ton30586142w0rx]

Bij mij gebeurt hetzelfde.

[peteskilebowski]

Update: downgrading to 6.3.1 fixed the problem.

Pete

[Rikk Flohr: Photography]

Would it be possible for you to post a screenshot of the exact error message?

[miaf54798240]

Whenever I try to open Lightroom, I get a popup that states "Error initializing Lightroom" and "Invalid Offline Resouces path."

[James Heming]

I'm getting the same thing. Yes downgrading fixes the problem, but that's not really the point.

Attached is the window that comes up.

[Angel24926394ax0h]

Error initializing lightroom. Unexpected system exception. If this issue persists, please report it. I uninstalled Lightroom CC then restarted my PC. I reinstalled Lightroom but it still doesn't work,

[Rikk Flohr: Photography]

Matching to bug number and updating status.

[Angel24926394ax0h]

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.5" clientVersion="4.8.0.5" applicationName="Adobe Lightroom" applicationVersion="6.4" build="20230601-0912-70a59ed" source="Windows-Client" crashType="n/a">
<time year="2023" month="6" day="22" hour="21" minute="0" second="35" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="e7a18f42-e5d9-40a6-b56c-468d186b8baf"/>
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</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFDA033FDEC">
<backtrace crashedThread="0">
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[alex30721703m2l0]

lightroom error unexpected system exception

[Ranjisha Sengupta]

Hi @alex30721703m2l0 

Welcome to the community! We're here to assist you.

Please share some more details on the issue:

When do you get the error message? Are you using the latest version of Lightroom on your Windows?

Please share a screenshot/ recording.

We're here to help, just need some more info.

Best,

Ranjisha

[Alizain307542973peu]

I recently updated to the most recent version of Lightroom. As soon as the install was completed, I was met with this message after attempting to run the application. I have tried to re-install the application however, the issue is still there.

Would love some help figuring this out! 

Thanks 

Ali

[defaultvpfdysqjes5v]

Appear to have the same problem.

[Piotr30763200f9m8]

For the past few days, I've been having trouble launching Lightroom. After clicking, I receive the following message: "Error initializing Lightroom - Unexpected system exception." This issue only occurs on Windows; everything is fine on my Mac. Please help me.

[Piotr30763200f9m8]

Hi Ali,

From what I can see, we have the same problem. I've tried various methods from YouTube videos, but unfortunately, nothing helped. I went to Adobe Creative Cloud and selected the "Apps" tab. Under Adobe Lightroom, I clicked on the three dots (more options) and chose a different version. I installed the previous version, 6.3.1, which started working. Then I went back to Adobe Creative Cloud and performed an update. I don't know why, but version 6.4 started working. Try doing the same as I did; maybe it will work for you too.

BR

Piotr 

[다승307034880p9c]

I deleted and re-downloaded lightroom but same error message popuped. 

[Viorela1992]

hi, I subscribed to this service, I installed the program but I couldn't open it at all. please help me

[ke255886923hag]

Hello Guys,

i have the same issue as you all on Win10. 

 I tried to downgrade on a later version but have issues there aswell. 

[Ranjisha Sengupta]

Thanks, @ke255886923hag, @Viorela1992, and @다승307034880p9c, for sharing the screenshots. We're aware of this issue and have also raised a ticket for the bug. This task is under investigation. We request all to stay tuned to us, if there's any update on this issue, we'll surely update the thread. Thanks for your patience and understanding.

[Shroker1]

The app crashes and says "Error intializing Lightroom, unexpected system exception" if the issue persists, pleease report it.

[Mindy31092539iy9i]

I cannot open Lightroom at all.   It fails to initialize.  I tried uninstalling it and reinstalling and it still fails. This must have happened during the latest update.   I had no issues prior.  

[Shroker1]

I uninstalled Lightroom CC, and deleted the entire folder and its remenants. Reinstalled and this seemed to fix my issue.

[Cristian31101734ah7l]

have you fix it? I have the same problem