P: (MS App Store Version) Message: Some photos were not added. Unable to copy file.

[markd53371332]

Hi, I've recently subscribed to Lightroom and am being met with this error message upon trying to import any images.

'Some photos were not added. Unable to copy file.'

I've seen 2 other posts on here of the same issue but the solutions posted there didn't work.

I'm using windows 10, imported the files from my SD card to my hard drive. I am then trying to import to lightroom from my hard drive.

Thanks in advance

[Nate224679529m3g]

Has a Windows fix for this been found yet? I have been having this exact same problem since the most recent update. It's ruining my Lightroom experience 😞 I wish some support administrator would help us

[analytical_interest157F]

I've uninstalled the Microsoft Store version and installed the version on Adobe website (installed via the Creative Cloud app). It works properly. 

I have not kept track of any updates to the Store version but I guess, I'll settle for now. The reason I used the Store version was that i don't need to install the creative cloud app, but perhaps, it still has advantages in terms of keeping LR up to date.

[Josephummy]

Hi, I've recently subscribed to Lightroom and am being met with this error message upon trying to import any images.

'Some photos were not added. Unable to copy file.'

I've seen 2 other posts on here of the same issue but the solutions posted there didn't work.

I'm using windows 10, imported the files from my SD card to my hard drive. I am then trying to import to lightroom from my hard drive.

Thanks in advance

BUG Investigating

TOPICS

 

macOS, Windows

[Ranjisha Sengupta]

Hi there,

We're sorry to hear about the import issue experienced. Which version of Lightroom are you currently using? Is this happening with a particular file format or any type of file? Can you please try opening any other file from your hard drive and check if that opens? What type of import are you doing? Did you do any troubleshooting steps so far?

We're here to help, just need some more info.

Regards,

Ranjisha

[Julie Kmoch]

I'm also seeking volunteers to gather some diagnostic info from. 

[Rikk Flohr: Photography]

Windows Customers who have downloaded this app via the Microsoft App Store and are experiencing this error, will find relief by uninstalling the Microsoft App Store version of the software and installing it via the Adobe Creative Cloud app available here: https://www.adobe.com/creativecloud/desktop-app.html 

If you are willing to send us a diagnostic log first to help us troubleshoot this, please speak up here. We'll reach out to you privately with details.

[joshuad17705361]

Help!

"some photos were not added"

"these files could not be downloaded"

it lets me add a few raw files and then pops up with this message! I let it sync and then it lets me add a few more.

The most annoying thing ever. Has this been solved?

Thanks all 

[Julie Kmoch]

joshuad I've reached out to you privately to get some more info. Thanks for speaking up.

[Shaun219443515lc7]

i select 54 images, all raw NEF files but only 6 are able to be copied. what do i do?

[Julie Kmoch]

Same to you, Shaun. Please look for an email from me.

[CANTY_PHOTO]

NECESITO AYUDA URGENTE.

ME DEJA IMPORTAR FOTOS DE 6 

[Hannah_Lee_]

I have been getting a bug recently when I want to import photos. It will go through the whole import proccess then send back an error for every single one. I've been using the same camera, same file format and it has always worked. This is the second time LR has refused to import any photos regardess of file type, restarting, etc. I fixed it last time by completely uninstalling lightroom and reinstalling but i don't want to have to do that every week. 

[jenniferf17195765]

I have the same issue as Lilly; I get messages saying various files can't be uploaded, or sometmes just "files 1-120 were not uploaded"; or files with the same names weren't uploaded. Sooner or later file numbers repeat, especially when you're uploading from several cameras.

Since I'm not sure exactly which 120 of 1400 files weren't uploaded (and that was one camera, one day), I'm not sure how to figure out which I have and which I don't.... The two "official" answers provide no information that is applicable. When downloading, I only work through CC, on my desktop.

[Maartje23443968u960]

Hi everyone,

I'm having this problem where i can't seem to import pictures to Adobe Lightroom of of my computer (see picture). Does anyone else have this problem and/or do you know how to fix it?

Thx in regarts!

[nikunj.m]

Hi,

We're sorry about the trouble with Lightroom. Would you mind sharing the exact version of Lightroom you're using along with the version of Windows you're working on? Are the images/files saved on an external drive or SD card from where you're importing them?

Try launching Lightroom as administrator by right clicking on the app icon & selecting the option to Run as administrator to check if it makes a difference.

Regards,

Nikunj

[jan.pauls]

Hi ,

my Lightroom is failing to import photos, I try to add 450 photos of Sony Alpha 7 iii RAW format (.arw) and LR is failing and adding randon 5 photos to the bib. Quite disappointing. I will attach all information needed . I am not able to upload a ARW photo of mine, I will add the error message in red to this post. Maybe this helps us to solve my problem.

Problem is reoccuring every time i try to add photos. The photos are laying on a HDD, moving them to SSD is not solving my issure here. 

Please help me solve me issue or grant the opportunity to cancel my abo for free. Thank you.

BR

Jan Pauls

[Julie Kmoch]

Jan, I will reach out to you privately to ask for a sample of one of these photos.

[Ashley23945065gcbd]

Just tried uploading several pictures, that havent been uploaded yet to my lightroom folder, and a window pops up with a list of photos that could not be uploaded. It does not give me any reason why or a way to try and upload them. I need help asap!

[orsolai16769571]

Buongiorno. Sto tentando di importare in lightroom le ultime foto scattate, ma mi compare questo errore. In realtà ho visto che qualsiasi foto tento di aggiungere al catalogo, compare comunque. Quindi non dipende dalla tipologia del file. Qualcuno sa perchè compare e cosa posso fare per rimediare?

[Krissy23982756351i]

[GoldingD]

From your screenshot, and from the terminology "Add Photos" it appears you are using Lightroom (aka Lightroom Desktop, or Lr Cloudy) not Lightroom Classic. Note the icon Lr as opposed to LrC.

So, it appears you have posted into the wrong community. Try

 https://community.adobe.com/t5/lightroom-ecosystem-cloud-based/ct-p/ct-lightroom?page=1&sort=latest_...

[GoldingD]

Admin

If you agree that this posting is in the wrong community, could you relocate it?

[AxelMatt]

Moved it to the appropriate Lightroom-ecosystem (cloud based) forum

[Rikk Flohr: Photography]

Updates to the Adobe Photography Products were released today and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store. 

Note: 

You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ])

For Mobile downloads, it may take several days for the update to appear in your respective App Stores.

Thank you for your patience. 

[Christoph Lurz]

Unfortunately, the problem persists, and it has become very annoying. I have the current version from the Microsoft Store, pay via the Microsoft Store and manage to import my pictures only irregularly for months.

Plattform: Windows 11

Version: Lightroom CC 5.4 via Microsoft Store

Adobe Chat Support recommended earlier that I install Lightroom CC via Creative Cloud and that I take out a second subscription there since it is a different subscription.

Please don't misunderstand, but that can't be the solution, that I pay twice for your mistake in a professional software.

Kind regards,

Christoph