P: (MS App Store Version) Message: Some photos were not added. Unable to copy file.

I'm get this same error "Some photos were not added/unable to copy". I'm running on a desktop/Windows11. When I try to add photos, exactly 3 will add and the rest are unable to copy.  None will add on retry, but if I exit Photoshop and wait a bit: 3 more will add.

I've reloaded from the creative cloud, I've rebooted, I've waited overnight... still the same situation. I have lots of space on my light room cloud storage. Any suggestions?

Nell'importazione di foto da computer mi segnala errore " alcune foto non sono state aggiunte. Impossibile copiare" l'app è aggiornata e ho ancora memoria libera. Come risolvo il problema?

Thank you for the quick reply. The log file was sent via private message.

@Christoph Lurz  It isn't necessary to have two subscriptions.  Download at the link Julie provided earlier and log in with your original Ms-purchased ID. 

The engineers would love to collect a diagnostic log from you. Can you provide one?

For LrDesktop

• Go to Preferences
• Account Section
• Hold down the [Opt/Alt] key to make [Diagnostic Log] button appear

Unfortunately, the problem persists, and it has become very annoying. I have the current version from the Microsoft Store, pay via the Microsoft Store and manage to import my pictures only irregularly for months.

Plattform: Windows 11

Version: Lightroom CC 5.4 via Microsoft Store

Adobe Chat Support recommended earlier that I install Lightroom CC via Creative Cloud and that I take out a second subscription there since it is a different subscription.

Please don't misunderstand, but that can't be the solution, that I pay twice for your mistake in a professional software.

Kind regards,

Christoph

Updates to the Adobe Photography Products were released today and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store. 

Note: 

You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ])

For Mobile downloads, it may take several days for the update to appear in your respective App Stores.

Thank you for your patience. 

Jan, I will reach out to you privately to ask for a sample of one of these photos.

I have the same issue as Lilly; I get messages saying various files can't be uploaded, or sometmes just "files 1-120 were not uploaded"; or files with the same names weren't uploaded. Sooner or later file numbers repeat, especially when you're uploading from several cameras.

Since I'm not sure exactly which 120 of 1400 files weren't uploaded (and that was one camera, one day), I'm not sure how to figure out which I have and which I don't.... The two "official" answers provide no information that is applicable. When downloading, I only work through CC, on my desktop.

Same to you, Shaun. Please look for an email from me.

joshuad I've reached out to you privately to get some more info. Thanks for speaking up.