P: "Not Backed Up, Corrupt Original" alert.

[aparadis.creative]

I have over 4000 photos showing the "Not Backed Up, Corrupt Original" alert, all the images are present on my drive and as far as I can tell, not currupt. Like others I have seen report this issue, my images are stored on a NAS, it is hichly impractical to store all these images locally.

Unless a solution is already out there, I am requesting a re-sync feature to be added to lightroom, as mannually deleteing and re-importing my images is incredibly time consuming/frusterating a leave room for error and loss of work. 

[paul@owenstaylor.com]

My continued thanks for your attention to this. As requested, here is a link to a new report, a Sync Issues report.

https://drive.google.com/drive/folders/1p574YhrMFhi1FNhj-IrkirbLu15WLTdX?usp=sharing

Thanks

Paul

[Brian Kruse]

Sorry, the file at your Google Drive isn't a Sync issues report. You may delete it.

Can you please try once againto generate a Sync issues report?  

Be sure you click the correct button as highlighted below.

The end result with be a file called LrDiagnostics.zip.

You should upload that file to your Google Drive account.

Thanks in advance!

-B

[paul@owenstaylor.com]

Brian,

Apologies, I unzipped before uploading. Trying Sync Issues report again for you at link here:

https://drive.google.com/drive/folders/1p574YhrMFhi1FNhj-IrkirbLu15WLTdX?usp=sharing

Paul

[Brian Kruse]

Thank you Paul, I have grabbed the Sync issues report. You may now delete it from your Google Drive if you wish.  

I'll do some investigations and hopefully have some follow up info.

-B

[Brian Kruse]

Hi Paul,

We've identified the issue causing your error flags. We are now figuring out a fix and will keep you updated.

Thanks once again for notifying us, providing information, and continued patience. We really appreciate it!

-B

[Rodrigo26751102f86o]

I have the same issue and could not find a solution here.

[Rodrigo26751102f86o]

Hi, I'm having the same issue. Could you please elaborate on the cause?

In my case it seems this happens when I view old pictures. After seeing them, I start getting this error. To resolve it, I tried exporting and re-uploading the photos, then the error comes back but with a new set of photos.

Here's the diagnostic log:

https://1drv.ms/u/s!Au8cS5rh8gsbmYUvditaKglEbJeR4Q?e=kAHKUw

[Rikk Flohr: Photography]

Adding Bug number - setting status

[Brian Kruse]

@Rodrigo26751102f86o I am sorry to hear about your issue. I believe it is similar to the other issues reported on this thread. We believe we have identified the cause and are working on a fix. To help us confirm your issue is the same, may I ask that  you please generate a Sync Issues Report and upload that as well? 

Thanks for your assistance and again, sorry for the issue you are experiencing,

[Rodrigo26751102f86o]

Here you go:

https://1drv.ms/u/s!Au8cS5rh8gsbmYcGfN1ke5rsAnBalg?e=8yIfER

[paul@owenstaylor.com]

Hi,

Where are we with fixing this issue? My Lr cloud account still has these 1850 images with the red error flag. Hoew should I be approaching this?

Paul

[Rikk Flohr: Photography]

Greetings all,

Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for your patience.

[Rikk Flohr: Photography]

Greetings all,

Updates for the Adobe Photography Products have been released.  The October 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for your patience.

[adrianLöw]

Hi, I updated Lightroom CC to 7.0 But I still have a very similar issue. Also I'm not able to add export the Sync Issues Log file as the interface changed. Thanks for your help, I have 19374 photos that have the "Not Backed Up, Corrupt or Missing Original", I'm using a NAS to store originals.