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9

P: Using Lightroom on a folding device

Community Beginner ,
Sep 05, 2024 Sep 05, 2024

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When using Lightroom in Google pixel 9 pro fold, the app performs as expected except for opening/editing images on the inside screen. You can browse albums, and such, and edit images on the outer screen, but it shows nothing but black (with side bars and editing tools still showing though)

Bug Unresolved
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Android

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correct answers 1 Pinned Reply

Adobe Employee , Sep 13, 2024 Sep 13, 2024

We are currently working on it and should be fixed soon, However if you can create a short video and share it that would help for further investigation. Also the Diagnostics logs please refer: 
https://helpx.adobe.com/in/lightroom-cc/kb/generate-share-logs-lightroom-mobile.html 

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Community Beginner ,
Oct 04, 2024 Oct 04, 2024

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The gesture to bring up the info and rating box also doesn't work when the fold is open and rotated. Screenshot of what should be there when you pull up on the picture

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Community Beginner ,
Oct 13, 2024 Oct 13, 2024

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The blank image issue seems to be fixed with the 10.0 update I got this morning. Anyone else? 

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Community Beginner ,
Oct 13, 2024 Oct 13, 2024

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Yes! I can confirm that it's fixed on 10.0.0! 

 

Thank you Adobe!

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New Here ,
Oct 13, 2024 Oct 13, 2024

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How do you get this update. I'm still on 9.5 with 'no updates available '. Any ideas? 

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Community Beginner ,
Oct 13, 2024 Oct 13, 2024

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You're using a Pixel 9 Pro Fold in the US? Was it bought from Google directly? I'm in the US with a Google store bought P9PF and I just updated Lightroom from the Play store.  I think if you launch Lightroom you should get a notification to upgrade because that's what I did.  

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Community Beginner ,
Oct 13, 2024 Oct 13, 2024

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SOLVED. Can confirm that on the newly released 10.0 update, the issue with viewing in standard orientation on teh Google Pixel 9 Pro Fold is functioning perfectly. Thank you Lightroom and the Lightroom team for the responses here and the update.

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Adobe Employee ,
Oct 14, 2024 Oct 14, 2024

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LATEST

Greetings all,

 

Adobe Lightroom Mobile product updates are released.  The October (Max) updates contain a fix for this issue. 

Updates will be available via the Apple App Store, Google Play Store, and the Galaxy App Store. Note that it can take several days for some customers to receive a notification of an available update via their App Store.

 

Thank you for being so patient.

Rikk Flohr: Adobe Photography Org

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