P: Video edits are not exporting

[Rachel Victor290169657dj2]

I have been trying for hours to export / save my edited videos from Lightroom app on my iPhone. Every single time the video is just exporting as it was originally before I edited it. I have tried so many suggestions on other message boards such as making sure I am not ticking 'original' when exporting. Nothing and I mean nothing is working. I am so frustrated and feel like giving up. Please someone help me. I have taken a screen shot from with the app (where you can see the colour adjustment) and then a screenshot of the exported video where the edit has not been saved. Please help. 

 

 

[James37624723hh9r]

 on Lightroom Mobile trying to export a video but no matter what I do this is the notice I'm brought to any advice ?

[Charlie.D]

Hello @James37624723hh9r 

The February 2024 app update contained a fix for this issue.  Our system let me know you are using a very old build.  Could you update to the latest app (now version 9.3.1) by visiting https://apps.apple.com/us/app/lightroom-photo-video-editor/id878783582 on your device. 

Does the update fix your video export issue?

[Ana37711662x4gv]

Hi, this is still not working for me with any video, even after the update. 

[Charlie.D]

@Ana37711662x4gv  (and other users here)

What device model and OS version are you using?  

What specific edits are applied to your video?  Is it necessary to edit at all?

Do all videos fail to export, or only specific videos?  Are only long videos a problem, or videos from a specific source?

What specific steps do you use to export? (Save copy to device?  Share?  Export As?  Do they all fail for you?)

EDIT: the original issue was resolved, so the team is still trying to understand how to reproduce the current problem being reported.  We need to know how to reproduce this, so the developers can debug the problem.  Any details about your device, workflow, source files, specific Export controls/steps you use, etc could help us understand the problem

[cmgap]

Please share screen shots of video and the export screen.

[Antton38061251j5g4]

I have same problem on android and the Lightroom is in its newest version. When trying to export the video to mp4, software says error "1 video failed to export." I have edited all settings related to light and color. I have also added grain. No trimming or cropping.

[cmgap]

I've tested this as well on iPhone 15 pro max and macbook pro. I've not had a problem with multiple scenarios for a long time now. Would be good to get a screen recording if possible with as much information on the devices and workflow used when encountering this issue. It can't be fixed if it can't be reproduced.

[cmgap]

Have you tried to export this Not in HDR?

[Cesar_Guzman4261]

 uso la versión de ligtroom 9.5.0 y el móvil es un Honor 70 

[Charlie.D]

This thread has morphed over time, and since the original LR iOS export issue was resolved it now seems we're seeing reports for Android users.  So far we can only reproduce trouble when exporting videos that were captured on iOS as HDR HEVC video (using the BT2020 HLG color space).

Question to LR Android users here who are experiencing trouble exporting: 
Do you see this problem with video from devices others than iOS cameras?  If so, please share what your capture device and file format are.  Your info will help our developers.  Thank you!

[perfect_nature2365]

Hola cada vez que quiero exportar un video, en este caso mp4 no me deja. Me sale el siguiente erro. Anteriormente si que podia. PODEIS SOLUCIONARLO!!

[Aleke]

Hi @perfect_nature2365! Welcome to the community!

Could you share a bit more about the issue you're facing? What version of Lightroom Mobile and Android are you using? Does this happen with every video or just a few specific ones? When did the issue start—was it after a recent update?

Thanks for your help!

Cheers, Alek 😊

[perfect_nature2365]

La version que utilizo es la 10.2.1 y es a raiz de una actualizacion que no puedo. Los videos mas antiguos que siguen en la app si me deja esportarlos pero todos los recientes NO

[perfect_nature2365]

Buenos dias

Hay alguna solucion?

[perfect_nature2365]

Buenos dias

Ayer el soporte me aconsejo borrar la cache y asegurarme de tener la ultima version. Lo hice y no funciono. Sigue dando fallo al exportar videos.

Que mas puedo hacer?

[Aleke]

Hey @perfect_nature2365! Apologies for the delayed response.

Unfortunately, some Android devices have been experiencing issues when exporting videos recently. I'll merge your thread with the parent thread. To help our developers investigate this issue, could you please let us know:

1. What capture device you're using to take the affected videos
2. What file format your videos are in
3. What edits you're making on them
4. What method you're using to export them

If you're capturing your videos in HDR, can you try shooting in not-HDR and test if it helps?
Thanks a lot for your patience!

Alek