Participating Frequently

Question

Noise Reduction with AI does not accept my photo Nikon RAW

Forum|Forum|1 year ago
December 31, 2024
7 replies
3765 views

Since I made the update of LR , Noise Reduction with AI does not accept my photo Nikon RAW.

I use it for long time ans now it is not working because does not accept or recognize my picture format. It is NEF and no problem except from tomorow update 8.2.

Do you have the same problem ?

macOS

K

kim38646886oejh

Participant

This is 4 months later finding this thread and I am having the same issues. Has this been fixed any suggestions on how to fix?

J

Jacob_Jovelou9696

Participant

I am having the same issue on my brand new Mac Studio with M4 Max SoC. Denoise does not work on any photo where it previously worked perfectly on my Macbook Pro M3 Pro.

I get the same error message directly after trying to perform the denoise (which is supposed to take 5 min and does not generate a preview of the denoise effect).

J

Jacob_Jovelou9696

Participant

And now all of a sudden it just started working by itself...

Cascarilla.Barboza

Participant

In my case, it warked after i delete the photo from Lr and uploaded it again. It is on a Windows. Ando it happened only whith 2 pics. I really do not anderstand, but it warked.

D

dmbraddy

Participant

Empty the LR cache.

L

Lars M�rch

Participating Frequently

Just chatted with Support an they shut down LR and then in Finder renamed [Username]/library/Preferences/com.adobe.LightroomClassicCC7.plist to com.adobe.LightroomClassicCC7.plist.old and restarted LR and now it works again

P

pascal_cuttoli1132Author

Participating Frequently

This is for LrC not for Lr ?

I use Lr...

What can I do for Lr ?

L

Lars M�rch

Participating Frequently

I'd contact suppurt chat - they fixed it for me

L

Lars M�rch

Participating Frequently

I have the excact same problem . no change in camera settings, but Nikon NEF aren't "accepted" any more - I don't even get an error poppup

P

pascal_cuttoli1132Author

Participating Frequently

Thank you for your answer ! When did the problem steered for you ?

Envoyé de mon iPhone

L

Lars M�rch

Participating Frequently

About a week ago.
used the chat support and they fixed it by renaming a system file under pretences - see my other post

A

Aleke

Community Manager

Hi @pascal_cuttoli1132! 👋

Do you get an error dialog when you try to denoise the files? If so, could you let me know what it says? Also, what mode are you shooting your photos in? If you're using Lossless Compressed mode, try switching to High Efficiency and see if that works. Let me know how it goes! Thanks so much! 😊

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

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pascal_cuttoli1132Author

Participating Frequently

J

Jamie30355167icqx

Participating Frequently

I am unable to use Lightroom AI denoise on any of my Nikon raw NEF files. I was able to use AI denoise on these files recently but for some reason Lightroom AI denoise is no longer working. If I use the AI denoise feature in Camera Raw it works without any issues which leads me to believe there is a problem with Lightroom.

After running into this issue with all of my NEF pictures, I uninstalled Lightroom completely and reinstalled it. I am receiving the same error message after install.

Please see images below for a screenshot of the Lightroom error message as well as metadata of one of the pictures I'm trying to apply AI denoise to.

Sameer K

Community Manager

Hey, @Jamie30355167icqx. Welcome to the Lightroom Community. I'll need more info to help you figure this out.

Is Denoise working with the same files in Camera Raw?

Denoise may not work with Compressed RAW images. Try working with Lossless files & check how it goes.

If the issue exists, please share a few RAW files directly on my profile.

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

J

Jamie30355167icqx

Participating Frequently

Hello @Sameer K . Thank you VERY much for your quick reply. Please see my answers in blue below.

Is Denoise working with the same files in Camera Raw?

Yes, denoise works as expected in Camera Raw with the exact same files.

Denoise may not work with Compressed RAW images. Try working with Lossless files & check how it goes.

I shoot with a Nikon D500 and my settings are listed below:

Image quality: NEF (RAW) + JPEG fine

Image size: large

NEF (RAW) compression: lossless compressed

NEF (RAW) bit depth: 14-bit

These settings are the settings I've used since I purchased the camera. I have edited 100's of pictures in Lightroom using denoise in the past and it's worked perectly fine.

If the issue exists, please share a few RAW files directly on my profile.

Attached is the file I created this post for (file DSC9794.NEF).

I have also included NEF (RAW) file DSC8331.NEF and the enhanced verion of this file using Lightroom denoise. I used Lightroom denoise on file DSC8331.NEF in January this year and it created the attached enhanced version without any issue. If I try to run denoise on DSC8331.NEF now, I'm receiving the same errror message. This confirms my suspicion that there is an issue with Ligthroom itself. Why would it work Lightroom denoise work on a file 11 months ago but not work on the same file now?

I appreciate any help you can offer. It's frustrating to not have this featuer work as it's a useful feature.

All the Best,

Jamie

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