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Jencrisp96
New Participant
May 26, 2025
Question

Am I the only one having issues lately?

  • May 26, 2025
  • 3 replies
  • 258 views

Recently i've been having so many issues with lightroom, its driving me MAD!

I use a Macbook pro version 15.5, lightroom version 8.3.1.

 

Overlay isnt showing up in masking and keeps asking for me to update the mask every slight adjustment, AI remover isnt working properly and keeps deleting selected areas, croping lags and then freezes the whole thing, it no longer will export any video edits to my MacBook only into the cloud and that is taking DAAAYS!, exporting pictures is taking 5 attempts & error messages popping up all over the place.

 

All my setting on lightroom, mac & creative cloud are all the same, i've tried reinstalling version 2 of lightroom and that did nothing. This all happened just before the update and thought the update would make it stop and it didnt.

i've also had adobe overtake my laptop to try and fix the issues but nothing worked and then they disconnected me from the chat with no explanatin as what happening or even a "sorry we dont know whats going on"...

Has anyone else had any of these issues in the last 2/6 Weeks?

 

As someone who has a photography business this is causing so many delays for my clients and its costing me money.

 

ADOBE SORT IT OUT!!

    3 replies

    A
    Community Manager
    AlekeCommunity Manager
    Community Manager
    May 30, 2025

    Hi @Jencrisp96 — I’m really sorry to hear you’re running into issues with Lightroom, and that it’s been affecting your work. I totally understand how frustrating that must be.

    To help us dig deeper, could you please share your System Info? You can find it by going to Help > System Info in Lightroom. Just copy the details into a text file and attach it here, or feel free to share it via Google Drive, WeTransfer, or any file-sharing service you prefer. If you're seeing any error messages, a screenshot of those would be super helpful too.

    Thanks so much for your patience—we’re here to help!

     

    Hi as well @SRT-Stock! If you’re experiencing a similar issue, could you share more details with us? It might be a good idea to start a separate thread with all the relevant info so we can make sure it gets the attention it deserves.

    Thanks again to both of you!
    Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
    F
    Fiona_Avery8406
    New Participant
    June 1, 2025

    @Aleke some of these issues were reported in April - what is the update on when they will be fixed?

    https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-bugs/p-masking-overlays-do-not-always-appear-mac/idc-p/15348514/page/2#M16366

     

    S
    SRT-Stock
    New Participant
    May 26, 2025

    I have the same issue only when I use presets.

    kglad
    kglad
    Brainiac
    May 26, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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