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harrys7511
harrys7511
Participant
November 18, 2022
Question

Can't find files in Finder

  • November 18, 2022
  • 2 replies
  • 411 views

My Creative Cloud storeage is full.  I want to delete files but when I go to Creative Cloud Files -> Creative Cloud documents, there is only one image file in there.  Same applies when I go to Adobe.assets on line.  Any ideas?

This topic has been closed for replies.

2 replies

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
November 19, 2022

Lightroom uses a different cloud server than Creative Cloud Files or Creative Cloud documents. It is confusing. All three combine to fill up your total allotment of space. To see Lightroom's cloud go to lightroom.adobe.com.

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
November 18, 2022

I've reviewed your account & you've used the available storage in your subscription. I'd love to help you figure this out.

 

You can log on to the following pages and check for files or documents in Libraries, Deleted Files, Images, sync issues and assets.

Lightroom Web - https://lightroom.adobe.com

Acrobat Web (Document Cloud Home) - https://acrobat.adobe.com/link/documents/files

 

Please share your email address with me via direct message if you don't find anything on these platforms. I'll look into it. Thanks!

Sameer K.

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