Can’t import Images from whatsapp

[marka20591523]

For a week I can’t import images that are send to me using WhatsApp. All other images are no problem... How can I solve this?

[99jon]

Is this happening with all images or just those captured by a specific device?

It is working OK for me on my Samsung Galaxy. After clicking the blue plus icon, I scroll to the gallery (folder) named Whats App Images, expand the gallery to show all and then make selections.

[marka20591523]

It only happens with pictures that are send to me using whatsapp. So they are not taken with my phone.

They appear on my Photo app. Unable to import in LR mobile tho. All other images are no problem...

[99jon]

If the images are in Photos you should be able to import. After clicking the plus icon choose Library or Photo Library.

Otherwise try from your web app in a browser. Log-in here:

https://lightroom.adobe.com/

[marka20591523]

Thnx for thinking with me. But it won't work...

I reinstall the app and I give my phone a reset. But nothing...

I tried the web app on my phone, but then he keep rendering them. They also won't appear in my regular app

[nicks14027424]

Same issue for me.
I can save a *.jpeg file from Whatsapp to my desktop, and when I import it I get a "Preview unavailable for this file" and after importing, I just get a black image.

I can open the file using windows paint etc.

I can open the file using Google photos, on the phone and on the web.

I can save the file from the web, to the desktop and open it using windows utilities (Paint, Paint 3d, Picassa), but not import it into lightroom.

Very Strange

Lightroom Classic CC 7.3.1

[nicks14027424]

Updated to Lightroom Classic CC 7.4, and it now works.
Even Stranger

[Mailme]

It is very simple, open the file in preview in Mac and Microsoft Office Pict in Windows and then export it as PNG file and save it. Then open in Adobe Photoshop it works. 

[cmgap]

Images from What's App are saved to my Photos app... have you checked to see if the images you want are there?

[Rikk Flohr: Photography]

There appears to be a specific issue with the Whats App jpeg file. We are looking into it.

Thank you for your report.

[ricoa22146941]

I'm also having this issue

[basv55753521]

Any progress on this one already? This is really annoying if you have to deal with lots of these kind of photos

[grey13grey]

Hi Rikk,

Has the solution been found on the error being encountered from importing Whatsapp photos into Lightroom?  I get an error that says:  Lightroom has encountered problems reading this photo.  Thanks.

[Rikk Flohr: Photography · Accepted solution]

It should have been fixed in last week's release across the mobile and desktop platforms. Are you continuing to have issues? If so, which software and which version are you using?

[grey13grey]

Thanks Rikk.  I am using Lightroom version: 5.7.1 with a Perpetual license.  Let me know how I can get this fix.  Many thanks.

[Rikk Flohr: Photography]

You will need to upgrade to 7.4 to get the fix.

[grey13grey]

Ok thanks.  What if I switch to Lightroom CC?  Will that solve the issue too?

[Rikk Flohr: Photography]

As long as you are using 1.4 or later.

[vijaya40092053]

I can't either Vijay

[sandrob89220006]

I am using 7.5 LR Classic CC and 1.5 Lightroom CC and it's still not working!!! I have an iMac with MacOs High Sierra 10.13.6. This is really annoying...

[gran712]

I am able to import whatsApp photos into Lightroom, but there is not image visible. In addition the extension is .jpg -

I have:

Lightroom version: CC 2015.12 [ 1125239 ]
License: Creative Cloud
Operating system: Windows 10
Version: 10.0 

Any suggestions?

[gran712]

I downloaded Bridge, and converted to DNG. Now I can see the thumbnail in Lightroom, but there is a message saying there was an error working with the file. Not all of them, only most of them. i did it a second time using the Custom Export Option and all are ok. Lot of extra work.

[mbm_messtechnik]

Lightroom classic cc has the same problem since approx. May 15 (Adobe update)

and Lightroom cc opens the pics, but cannot export the files

[juliec5145138]

What do you mean by 7.4 - is this adobe or the phone. I have a Samsung Galaxy 6.   I cannot see pictures in my version of adobe which is version 8 and I do have other What App Images in Adobe which have been sent to me by a third party.  Why has it stopped working?

[Gracehoper]

For anyone still using LR5 perpetual license and Windows (Win 7 for me), a quick solution seems to be:

• in Explorer, select all WhatsApp images (mine all contain WA in filename),
• right-click for context menu,
• Rotate clockwise,
• Rotate anti-clockwise.

I did this after import and the images all became visible.