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Can’t import Images from whatsapp

Community Beginner ,
May 28, 2018 May 28, 2018

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For a week I can’t import images that are send to me using WhatsApp. All other images are no problem... How can I solve this?

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correct answers 1 Correct answer

Adobe Employee , Jun 25, 2018 Jun 25, 2018

It should have been fixed in last week's release across the mobile and desktop platforms. Are you continuing to have issues? If so, which software and which version are you using?

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LEGEND ,
May 28, 2018 May 28, 2018

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Is this happening with all images or just those captured by a specific device?

It is working OK for me on my Samsung Galaxy. After clicking the blue plus icon, I scroll to the gallery (folder) named Whats App Images, expand the gallery to show all and then make selections.

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Community Beginner ,
May 29, 2018 May 29, 2018

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It only happens with pictures that are send to me using whatsapp. So they are not taken with my phone.

They appear on my Photo app. Unable to import in LR mobile tho. All other images are no problem...

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LEGEND ,
May 30, 2018 May 30, 2018

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If the images are in Photos you should be able to import. After clicking the plus icon choose Library or Photo Library.

Otherwise try from your web app in a browser. Log-in here:

https://lightroom.adobe.com/

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Community Beginner ,
May 30, 2018 May 30, 2018

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Thnx for thinking with me. But it won't work...

I reinstall the app and I give my phone a reset. But nothing...

I tried the web app on my phone, but then he keep rendering them. They also won't appear in my regular app

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New Here ,
Aug 16, 2018 Aug 16, 2018

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Same issue for me.
I can save a *.jpeg file from Whatsapp to my desktop, and when I import it I get a "Preview unavailable for this file" and after importing, I just get a black image.

I can open the file using windows paint etc.

I can open the file using Google photos, on the phone and on the web.

I can save the file from the web, to the desktop and open it using windows utilities (Paint, Paint 3d, Picassa), but not import it into lightroom.

Very Strange

Lightroom Classic CC 7.3.1

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New Here ,
Aug 16, 2018 Aug 16, 2018

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Updated to Lightroom Classic CC 7.4, and it now works.
Even Stranger

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New Here ,
Dec 03, 2019 Dec 03, 2019

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It is very simple, open the file in preview in Mac and Microsoft Office Pict in Windows and then export it as PNG file and save it. Then open in Adobe Photoshop it works. 

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Community Expert ,
May 28, 2018 May 28, 2018

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Images from What's App are saved to my Photos app... have you checked to see if the images you want are there?

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Adobe Employee ,
May 30, 2018 May 30, 2018

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There appears to be a specific issue with the Whats App jpeg file. We are looking into it.

Thank you for your report.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jun 04, 2018 Jun 04, 2018

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I'm also having this issue

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New Here ,
Jun 11, 2018 Jun 11, 2018

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Any progress on this one already? This is really annoying if you have to deal with lots of these kind of photos

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New Here ,
Jun 24, 2018 Jun 24, 2018

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Hi Rikk,

Has the solution been found on the error being encountered from importing Whatsapp photos into Lightroom?  I get an error that says:  Lightroom has encountered problems reading this photo.  Thanks.

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Adobe Employee ,
Jun 25, 2018 Jun 25, 2018

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It should have been fixed in last week's release across the mobile and desktop platforms. Are you continuing to have issues? If so, which software and which version are you using?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jun 26, 2018 Jun 26, 2018

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Thanks Rikk.  I am using Lightroom version: 5.7.1 with a Perpetual license.  Let me know how I can get this fix.  Many thanks.

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Adobe Employee ,
Jun 26, 2018 Jun 26, 2018

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You will need to upgrade to 7.4 to get the fix.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jun 26, 2018 Jun 26, 2018

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Ok thanks.  What if I switch to Lightroom CC?  Will that solve the issue too?

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Adobe Employee ,
Jun 26, 2018 Jun 26, 2018

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As long as you are using 1.4 or later.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Jun 26, 2018 Jun 26, 2018

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I can't either Vijay

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Community Beginner ,
Aug 31, 2018 Aug 31, 2018

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I am using 7.5 LR Classic CC and 1.5 Lightroom CC and it's still not working!!! I have an iMac with MacOs High Sierra 10.13.6. This is really annoying...

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New Here ,
Nov 28, 2020 Nov 28, 2020

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I am able to import whatsApp photos into Lightroom, but there is not image visible. In addition the extension is .jpg -

I have:

Lightroom version: CC 2015.12 [ 1125239 ]
License: Creative Cloud
Operating system: Windows 10
Version: 10.0 

 

Any suggestions?

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New Here ,
Nov 28, 2020 Nov 28, 2020

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I downloaded Bridge, and converted to DNG. Now I can see the thumbnail in Lightroom, but there is a message saying there was an error working with the file. Not all of them, only most of them. i did it a second time using the Custom Export Option and all are ok. Lot of extra work.

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New Here ,
Jul 13, 2018 Jul 13, 2018

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Lightroom classic cc has the same problem since approx. May 15 (Adobe update)

and Lightroom cc opens the pics, but cannot export the files

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New Here ,
Jul 22, 2018 Jul 22, 2018

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What do you mean by 7.4 - is this adobe or the phone. I have a Samsung Galaxy 6.   I cannot see pictures in my version of adobe which is version 8 and I do have other What App Images in Adobe which have been sent to me by a third party.  Why has it stopped working?

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New Here ,
Jul 06, 2018 Jul 06, 2018

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inDesign

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