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Martin_Ponti�8071
Participant
July 19, 2025
Answered

Echec du chargement de la photo - impossible de modifier des photos depuis iOS

  • July 19, 2025
  • 1 reply
  • 187 views

Bonjour à tous,

 

Abonné depuis quelques semaines à l'offre mobile de Lightroom, je rencontre un problème que je n'ai jamais eu auparavant (j'ai eu une période avec abonnement l'an dernier et tout marchait bien).

 

Quand je veux modifier une photo sur mon iPhone ou mon iPad, j'ai ce message d'erreur 

Échec du chargement de la photo

La modification a été désactivée car la photo n'a pas pu être chargée.

 

 

Une idée de où ce souci peut provenir ?

Si ça peut aider :

iOS 18.5 sur l'iPhone (iPhone 14 Pro) - 94 Go d'espace dispo

iOS 18.5 sur l'iPad (iPad Pro 11 pouces 3ème génération) - 6.47 Go d'espace dispo

 

abonnement iCloud dans les deux cas, mais c'était déjà aussi le cas auparavant.

 

Merci à tous et bon week-end

 

 

    Correct answer Martin_Ponti�8071

    Thanks a lot for your answer !! Really appreciate


    So, in the end, I found a workaournd and a way to resolve that issue.

    I simply uninstalled and reinstalled the app on both my iPhone & my iPad and voila.

    I think that it was indeed some kind of sync issue, and the fact that I got a brand new install somehow cleaned the database etc.

     

    At least now, it works, for anyone who would encounter the same issue 🙂

    1 reply

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    July 20, 2025

    Hello @Martin_Ponti�8071 

    That error seems to say the photo could not be downloaded into the app (from cloud storage or local device storage) for edit, rather than being an upload problem.

    If you sign into your same account using the Lightroom Web app at https://lightroom.adobe.com, are you able to edit the image there?  (if the image works works ok on LR Web, then the problem is the LR iOS app.  If LR Web also can't edit, then something is wrong with that file.)

    Also, in Lightroom Web, do you see a folder called "Sync issues?"

     

    Back in Lightroom iOS, when you open that image and tap the Cloud icon, does the status show "Local Smart Preview?"  Can you share a screen image?  Here is how my own status looks for an image I am editing from the Lightroom cloud storage.  See how I have the option to Get this Original -- can you try that?

    M
    Martin_Ponti�8071AuthorCorrect answer
    Participant
    July 27, 2025

    Thanks a lot for your answer !! Really appreciate


    So, in the end, I found a workaournd and a way to resolve that issue.

    I simply uninstalled and reinstalled the app on both my iPhone & my iPad and voila.

    I think that it was indeed some kind of sync issue, and the fact that I got a brand new install somehow cleaned the database etc.

     

    At least now, it works, for anyone who would encounter the same issue 🙂

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