error 12013 opening Lightroom

Question

I have error code 12013 and it shows this status we can't verify your subscription status. I have a stable internet connection and only have the problem mentioned with Lightroom.

Sameer K · Answer

Hey, @Nick_Ehrlich8801. Welcome to the Lightroom Community. I'll help you figure this out. I've checked the account you're signed in to the community with & I've located your account.

As your subscription is an entitlement via your school/institute; an IT team or Administrative body must've been handling your subscription. Please check with your institution's IT/administration to understand the entitlements available through their licensing agreement.

To understand more about this form of Licensing, please check here: https://adobe.ly/3XjZSzg

Let me know if this helps.

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

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