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D
defaultctehxwb6p73b
Participant
December 3, 2024
Question

Error in startup of Lightroom "failed to open a model (...) Cannot find parent lua model"

  • December 3, 2024
  • 3 replies
  • 353 views

Hi,

 

since  couple of months I have an error while starting the cloud-based Lightroom. As I'm usually only using Lightroom Classic, I didn't care about the problem. But I'd like to use now the Clod-based Lightroom. Please find below the screenshots of the error messages and the system information.

 

After the startup Lightroom looks completely crippled, all menus only have place holders for menu texts. I already reinstalled it and deleted the two folders

C:\Users\...\AppData\Roaming\Adobe\Lightroom CC

C:\Users\...\AppData\Local\Adobe\Lightroom CC\Data

 

Still nothing changes. Any ideas are appreciated.


Thanks!

 

 

Lightroom-Version: 8.0 x64 [ 20241003-1027-def78b5 ] (Oct  3 2024)

NGL-Version: 1.39.0.9

WF-Version: 7.0 f8231de

VF-Version: 1.0.150

HIL-Version: 40501

CAI-Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

PH-Version: 5.0

 

Betriebssystem: Windows 11

Betriebssystemversion: Windows 11 Home (2009)

Anwendungsarchitektur: x64

Systemarchitektur: x64

Computermodell: MEDION P67064 / Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz

Anzahl logischer Prozessoren: 12

Prozessorgeschwindigkeit: 2,9 GHz

Integrierter Speicher: 65432,3 MB

Für Lightroom verfügbarer phys. Speicher: 65432,3 MB

Von Lightroom verwendeter phys. Speicher: 397,9 MB (0,6%)

Von Lightroom verwendeter virtueller Speicher: 341,0 MB

Cache-Speichergröße: 0,0 MB

 

Interne Camera Raw-Version: 17.0 [ 2043 ]

Maximale Anzahl Threads, die Camera Raw verwendet: 7

Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2

Virtueller Speicher in Camera Raw: 0MB / 32716MB (0%)

 

Monitore/Anzeigegeräte: 1) 1920x1080, 2) 1920x1080

DPI-Einstellung des Systems: 96 DPI

Dunkelmodus: Nein

Desktop-Komposition aktiviert: Ja

Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

 

Informationen zum Grafikprozessor: DirectX: NVIDIA GeForce GTX 1660 SUPER (31.0.15.2849) - 6 GB

Grafikprozessordaten: geladen: Ja, unterstützt: Ja, Computing: Ja, Init.: I4_GPU3, Hardware: success, Software: success, al: Ja, dl: Nein

Medienfähigkeit des Betriebssystems: true

 

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom CC

Einstellungen-Ordner: C:\Users\...\AppData\Roaming\Adobe\Lightroom CC

Bibliotheksordner: C:\Users\...\AppData\Local\Adobe\Lightroom CC\Data

3 replies

A
alicja_7960
Participant
March 14, 2025

When opening Lightroom (Windows) I get this error. I've tried uninstalling the app and downloading different versions - older and newer. Please help.

    J
    jens_2891
    Participant
    March 4, 2025

    Guten Tag,

     

    Lightroom lässt sich nicht nutzen. Es ersscheinen Fehlermeldungen.

     

    Was kann ich tun?

     

    mfG,

     

    J. Rätz

     

    A
    Community Manager
    AlekeCommunity Manager
    Community Manager
    March 4, 2025

    Hi @jens_2891! 👋 Welcome to the community!

    Have you had a chance to try Rikk's solution yet? If not, please give it a go and let us know if it helps. Thanks so much!

    Alek

    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    December 4, 2024

    My first recommendation would be to perform a clean reinstall.

    Clean Lightroom Install Procedure

    1. Close Lightroom
    2. Restart the computer
    3. Use the Adobe Creative Cloud App to uninstall Lightroom
    4. Restart the computer
    5. Install Lightroom via the Creative Cloud App without launching any other programs.
    6. Restart the computer
    7. Launch Lightroom
    8. Wait 5 minutes

      If that does not cure the error messages, I would then reset the preferences.

      This procedure works for both Lightroom Classic and Lightroom Desktop. If you are using Lightroom Desktop, it can change your local storage location. Please review this setting after resetting preferences. 

    Reset Procedure:

    1. Close Lightroom.

    2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

    3. Overwrite the Preferences when prompted by the dialog.

    4. Close Lightroom.

    5. Restart Lightroom.

    1.  

     

    Rikk Flohr: Adobe Photography Org
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