Lightroom CC stuck "Syncing 1 Photo" for hours

[e61]

I just excitedly, potentially, foolishly migrated my Lightroom Classic library to the new Lightroom CC.

It's been powering along with the upload - my library isn't huge at 200gb, and the fibre has held up well.  The app is now stuck 'Syncing 1 Photo', and has been for hours.

Looking at network traffic in/out of my machine I can see there's nothing happening (unlike the 20mb/sec I've been seeing for most of the day).  So I don't think there is actually an upload happening.

Is there a way to debug and find out what single image is potentially stuck?  The new interface is very light on information.

Things I've tried...

• Restart Lightroom CC
• Reboot

Running: Mac OS 10.13 High Sierra, v1 Lightroom CC

[kloh]

I was able to successfully find the 2 photos that were stuck for me, but they have edits applied to them so I don't want to delete and re-import. I suppose I can copy the edits to another photo and paste them back on, but wondering if there is any other way. I tried adding star ratings but they both still seem to be stuck syncing.

[agaresh]

How can you find out which photo is stuck in an iPad ?

[kentmcpherson]

What Cloud icon? I have this same issue and I don't see a cloud icon in the upper right. 

[joev66051531]

In Lightroom Classic for MAC I don't have anything that looks like a cloud to click on. Could you please help me fix this syncing problem. This has been a constant problem for years. When will Adobe Address this? Thank you.

[JP Hess]

joev66051531  wrote

In Lightroom Classic for MAC I don't have anything that looks like a cloud to click on. Could you please help me fix this syncing problem. This has been a constant problem for years. When will Adobe Address this? Thank you.

There isn't any kind of a cloud icon to click on. There is a pull down or drop-down in the identity plate, and if you click on that you can activate synchronization. After you do that, you need to create a collection of images that you want to synchronize. Then, after you have created a collection, just to the left of that collection there's a little box that you need to check.

Once you have created the collection and then checked that little box, that collection will sync with the cloud.

[BrentHumphreys]

People are suggesting that there is a cloud icon to click to see pending images.  However, this icon does not exist in classic and it is unclear how to get those diagnostics in classic.

[_SPJ]

This a LR Creative Cloud thread. Not a LR Classic thread.

Although what affects one, affects the other.

[zumey_media]

Same issue, however alt+cloud does not show any photos, nor does filtering by sync status "Syncing". The web interface says "no sync activity" whilst the desktop says "syncing 2 photos" for the last few months.

[martinb2881093]

Hello ZUMEY,

have the same problem as you. DID you find a solution, as there are not phots synching and no options to delete anything.

Thx

Martin

[mpochaw]

Yes, same here.

[dws2384]

Same issue here, glad im paying more for this now

[ndwgolf1]

Gautam

I tried this and all the thumbnails disappeared, but I still see this 1 photo syncing. What I think could be the problem is I initially set up Lightroom CC on my laptop (MBP) but when I got home to Malaysia I also set up Lightroom CC on my home computer ( Mac Pro) and added a bunch of pictures to my lightroom library from that computer. I am now traveling in Thailand with my MBP but cant add any pictures to lightroom cc anymore due to the syncing issue

Please help

Neil

[satishmohan2017]

Hi Gautam

I am seeing this issue now - my Lightroom CC is stuck in Syncing 1 Photo for several hours. Could you please help me fix this?

Thanks!

Satish

[marianahdz22]

I have the same problem only I have it with Lightroom cc classic. no little cloud on the upper right hand corner. how can I solve this?

[sarahr16569516]

I have the sâme problem.  Trying to sync 3 photos only from my windows laptop.  It is a new machine with an 8th gen chip.   I have followed the advice to give a star rating to the photos, it just seems to remain stuck in the ‘spinning’ mode.  If I upload via the iPad it seems to sync just fine, however, the initial upload process to the iPad is interminably slow, via the lightning SD card reader, so I would much prefer to do this via the laptop. This subscription is not good value if it does not work!

[johnh7130460]

Rather than re-import I just made a change to the metadata on the files that were stuck; all now ok

[sarahr16569516]

Hi John - which metadata did you change?  I will give it a try as it is still not working for me despite reimporting, reloading Lightroom, etc. Thanks

[satishmohan2017]

It doesn’t show any photos pending sync for me - but still stuck in 1 photo syncing...

Regards,

Satish

[GautamBahl]

Hi Satish,

Can you please navigate to Lightroom>preferences>Account and hold down the Alt/option key.

You will see an option to generate the "Full Report". Please share that file with me via private message.

Regards,

Gautam

[satishmohan2017]

Hi Gautam

How can I send you the diagnostic full report ?

Thanks!

Satish

[GautamBahl]

Hi Satish,

I have sent you a private message.

Regards,

Gautam

[anta27366074]

I am facing this issue with 5 photos. Can I send you my diagnostic log?

[bobarazzi]

Hi Gautam,

I am having the sync issue as well (Syncing 84 photos for 10+ hours) and holding down Option key (Mac) while clicking the cloud opens a window with sync status chosen, but there are no images that load. Adobe has seen this on my system. I sent them the full report about 30+ hours ago, but I haven't heard yet. Do you mind taking a look at mine, as well?

Thank you,

Bob

[wass99084158]

Ok, seems everybody is talking about LIGHTROOM CC and I got a problem with LIGHTROOM CLASSIC CC, I can't find any cloud on the top right side anywhere.

[PhotoLamb]

In Classic on the PC I click on the actual words 'Syncing x photos' and a preferences window pops up...  from there, I go to the "Lightroom Sync" tab and on the bottom 1/3 of that tab press the arrow next toe "Sync Activity".   This displayed a list of all synced images and the pending ones were down at the bottom.
For me it appears these were all deleted from this PC, so I'm not sure how to tell Lightroom to stop trying to sync them in the future?