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April 24, 2018
Question

Lightroom CC Sync incomplete now photos are missing

  • April 24, 2018
  • 2 replies
  • 386 views

Hi,

I took about 1,100 photos on my holiday, taking up   around 16gb of space on my iPhone 7.

I wanted to edit some on my ipad so I started to sync my iPhone to the cloud,  about 300 photos sync but I was unable to finish the rest. When is disconnected from the internet the app asked me to re sign in.

When I signed back in all my photos were missing except the ones I had loaded to the cloud, the other 700+ photos are gone.

I checked the storage on my iPhone and the app is still using 16gb of space. I also checked the settings in the app and there is 16gb worth of locally stored copies?

Please help I have tried multiple times to call and email Adobe but they have not been helpful at all.

This topic has been closed for replies.

2 replies

selondon
Community Expert
May 4, 2018

Hi,

Also check out the link for iTunes File Sharing on this thread. It may help, if applicable to you,

Re: Lightroom Mobile Photos Gone

selondon
Community Expert
April 25, 2018

For a start, maybe make sure you have backed up the iPhone to iTunes or have a full iCloud back up.

Also, I would post here as Adobe engineers may be able to reply to your thread (this is mainly a user to user forum)

Lightroom for mobile | Photoshop Family Customer Community

Sounds like there is something there, hope you get it sorted.