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New Participant
January 28, 2018
Question

Lightroom CC sync very slow

  • January 28, 2018
  • 28 replies
  • 37368 views

I have read a number of posts here about the sync in lightroom cc being very slow, but I don't think I've read a solution or an answer as to why this is happening.  my content is syncing much, much more slowly than the network resources would indicate in task manager.  Has anyone found a solution?

28 replies

Participating Frequently
January 18, 2022

Same problem here. I keep doing rebuild sync data, I only have 2500 images, and it never completes the sync. I am waiting days, nothing. This service is a nightmare, I am thinking of abandoning. 

New Participant
April 17, 2022

This issue and Adobe's handling of it is appalling. I have been back and forth with tech support for most of calendar 2022 trying to get this resolved for the 31,000 or so images I have.  My M1 MacBook Pro 13" has not had a working instance of Lightroom CC since January. The laptop isn't the problem (I've got half a terabyte of SSD free); my connection speed isn't the problem (this morning Speedtest tells me that download speed is 998.68 Mbps; upload speed is 889.70 Mbps. I've reinstalled the application multiple times per tech support, I've let it run days on end multiple times; and I cannot see a single image on my laptop. The latest answer from Adobe on my open case? "We'll get back to you soon." Most frequent answer from tech support when everything has failed? "Let it sync." Seriously? At theses speeds, we're talking about one gigaBYTE every 8 seconds; this means about one TERABYTE every couple of hours. My entire online catalog is 1.1TB, but I have not loaded all of the original images to this machine. I reinstalled CC again last night and started the sync. 12 hours later, NOTHING.

New Participant
July 29, 2023

Hi All, 

 

Did anyone come up with an answer to this ? Same problem here in July 2023...seems to have got bad in the last few months.

New Participant
January 14, 2022

It is now 2022, 4 YEARS and no fix?? 
simply frustrating

New Participant
March 30, 2021

Same issue here. Think adobe has capped the speed to 1,5MB/s. I'm trying to get my 70,000 images sync'd from Lightroom CC to the Creative Cloud.  It is taking days.  My internet is fiber and testing above 150-300 up and down.

Really disappointed.

New Participant
September 13, 2020

It is already 09/2020 (the original post is from 01/2018).
I have 294 new HiRes JPG photos and it has been running for over 24 hours.  My speed test results: Download: 652 MBPS Upload: 907 MBPS (gigabit service).  This is simply ridiculous. 

New Participant
November 29, 2020

I'm fighting to get my 70,000 images sync'd from Lightroom Classic to the Creative Cloud.  It has taken days.  I'm using a new M1 Apple MacBook Pro with 16GB of RAM.  My internet is fiber and testing above 350-600 up and down.

I have contacted customer support four times.  No one knows how to make it work.  Had issues with the renaming on import (copy mode) making my photos go missing. So I left the folders as organized and installed them manually. Still really slow.  I also cancelled all sessions, still slow. Really disappointed.

December 10, 2020

Same issues as everyone else here. But personally, I just don't think Adobe considered the idea that they need to upscale their servers as they take on more and more customers. It's simple math. The more customers they take on, the more bandwidth they need to accommodate them. Otherwise, it's bad for business. I'm talking to you, Adobe.

New Participant
September 11, 2020

Yesterday, I installed Lightroom Classic after Lightroom CC had failed to upload all of about 4500 photos for nearly a month. About 2000 photos have been downloaded as a result of syncing after one day.  I had hoped to avoid re-editing the photos by syncing with CC, but now I see the least time consuming approach will be to delete the CC account, zero out the Classic database, and then upload all images to my computer from original media.  Luckily for me, I am not a professional.  The workflow of a pro could not tolerate such sluggishness.

New Participant
June 7, 2020

Netherlands based user: I am also experiencing slow upload speeds, I synced the same number of files (~3500 JPEG's + some RAW's: ~45GB) to iCloud, and then to Lightroom. This took some 8 hours for iCloud Drive. After that I uploaded to Lightroom which has only synced about 800/3500 files in 14 hours.We use cable internet which is very stable, I have been using a plethora of cloud services for data transfer (including Lightroom sync back in 2017). It's an apples to apples comparison which indicates to me adobe cloud is doing something wrong here. 

I'm annoyed by the lackluster and unprofessional response by adobe in this thread. 
I suggest you stop laying blame with upload speeds and acknowledge something is not going the way it should, especially for a cloud based product in 2020.

New Participant
May 20, 2020

Dear all, 

I am experiencing the same slowness in synchronizing. I made 10 photo's on my iphone 8 today, which are saved in the Lightroom app on my phone. When opening lightroom on my desktop it takes more than 3 hours already and non of the photo's have been synced yet, in the mean time an indication is saying the photos are loading. I don't understand why it should take so long. Do you have any idea how to solve this? 

Best regards, 
Ewoud

New Participant
June 1, 2020

Hi,

 

I've also been having a problem with slow syncing - or even not syncing at all. Right now I'm trying to sync from my laptop to my desktop, and it's just stopped. I've completely emptied my Lightroom CC library so I only have about 100 photos in there, so it's not a storage issue. Total nightmare for workflow. A solution would be very much appreciated. 

 

Thanks,


Kate

BerndBerlin
New Participant
July 22, 2019

Just want to add my experience here as well:

I have a business DSL line here that gives me over 100MB/s download and up to 37MB/s upload speed.

Naturally one never reaches these speed in real live but as I am running a fileserver from my office I know that I can get easily 70MB/s down and about 30MB/s upload speed from here.

I once tried to use the sync function and gave up as it was unbearably slow. That was two years ago. By now I hoped that Adobe has done their homework but it doesn't seem like it.

I shoot fashion catalogue for a living and produce large numbers of files a day. The idea that I could edit/cull whilst my digital operator still works on other tasks in Lightroom Classic sounded great.

Long story short: July 2019 and the sync function is completely unusable (at least on a professional level).

I ran multiple tests by now and got at best 4MB/s download speed and 520KB/s upload speed form my system. That is about 5% of the possible bandwith for download and less than 1,5% of the possible upload speed.

Naturally I contacted Adobe customer service as I am paying a rather expensive subscription plan.

Their answer: This is generally a problem of router settings or internet problems, nothing they can (or want to!) help with.

As pretty much any other internet connection from this computer and this office is able to saturate the bandwith I think it is safe to assume that the fault lies with Adobe.

I used IP tracking software and located the server destination Adobe is using somewhere between Washington and Oregon State in the US. Speed tests running from my location (Berlin/Germany) to the  public server closest to the destination of all the uploaded sync data ,Kennewick Washington, give me about 80MB/s download and a maximum 3.5MB/s upload and an awful Ping of over 170ms.

So clearly the connection from Europe to there is pretty horrible (strangely download speeds are ok) plus Adobe seems to use cheap or bad server architecture that is not designed to handle the data volume required for such a system.

I would love to hear from other users that might have tested the up- and download speeds in other countries. My guess is that the experience will differ, depending on your geographic location.

To me it seems that Adobe is advertising a service and a system that is nowhere near ready for professional use or the company simply is to cheap to invest in the required server and broadband structure needed.

A massive fail for Adobe, and that includes the rather smug and useless customer service.

Would love to hear actually from Adobe. So far I could not find any useful or helpful information in this forum or from Adobe.

And if Adobe is not willing to invest in the technology necessary to make sync a useful feature: Just terminate it or even better - consider making local sync to servers of the users choice an option.

New Participant
November 20, 2019

I have to say I had the same problem with crazy long sync time.  I was trying to sync a catalog I have been sitting on for years with 50k+ images and many videos tossed in for good measure.  I'm not a professional photographer, just an enthusiast who started using LR several years ago as an alternative to Photos and after MUCH confusion about what the heck LR CC was all about (I'm a classic user.... and I will echo the masses who say that Adobe seriously botched that roll-out)  I thought I would try to sync and incorporate LR CC into my work flow.  A few weeks ago I tried once to sync and gave up because of the unbearably slow sync time.  It slowed everything down so much it rendered LR Classic useless as it would take up to 20 minutes just to delete a single image while syncing.  Then there were the thousands of virtual copies created by Lightroom CC that utterly confused me but that's a story for a different thread.

 

About a week ago I decided to hold my nose and just get it over with as (like others) I haven't found a solution to the problem.  After about 4 days I finally got it all synced.  This process included many Lightroom classic quits (and force quits) and computer reboots as the entire system seemed to hang up for hours at a time.  This may not be the ideal way to do it but I was out of patience.  I will say that for me at least there was a light at the end of the tunnel.  After everything was finally synced LR classic came back to life and I could start using it again without issue, and my images are also now accessible via Lightroom CC.  Now that my syncs are much smaller I haven't had a problem with it. 

 

I guess the point of my post is to let others know that if you have the time and patience to wait it out, it can eventually work for you.  But if you are a professional who can't give up the functionality of Lightroom for 4 days to babysit a large sync I'm not sure it's worth the headache until there's a real solution to the problem.

New Participant
December 31, 2019

Just jumped on the CC train and spent a ton of time setting up folders/albums (having slacked on that over the past few months in Classic). The sync time is just crawling. I don't think I'll ever get it done. As an example, it has taken 3 hours to get a single image (admittedly, in RAW) synced this morning. I'm really disappointed. Thinking of just scratching the sync altogether, which makes my switch-over completely useless. 

Inspiring
June 17, 2019

Same problem here. I just got back from a gig on the road. Everything uploaded to the cloud quite quickly from my iPad, even in China! But now that I'm home it's taking forever to sync 2500 raw image back into LR Classic on my PC. Totally unacceptable!
UPDATE: If I go to preferences > Lightroom Sync and hit ALT/Rebuild Sync Data there is a flurry of activity with LR downloading 100-300 images in a reasonably fast tempo. But after a while all activity seems to grind to a halt. I did this 4 times, with the same effect every time. Any explanation for this??
I will just keep doing this until all are synced. A bit of a hassle but better than waiting 3 days...

Inspiring
June 12, 2019

I don't know if this applies to anyone or everyone but I believe my IP throttled my download speed for large files temporarily. I was nowhere near overuse but I hypothesize it threw up red flags. It may have been uploading multiple files at once. I took a break until it was normal again and then synced a set of folders at a time instead of trying to let it go continuously. Now that it is done it is fine.