Participating Frequently

Question

Lightroom crashes on open

Forum|Forum|2 years ago
June 16, 2023
2 replies
1023 views

Macbook Pro 21 - M1 Pro Ventura 13.4

Lightroom CC crashes on open, uninstalled, reinstalled, restarted, and cleared preferences.

No error message.

All other Adobe software is running fine; any help would be appreciated.

macOS

This topic has been closed for replies.

현빈31646026jm22

New Participant

is there any updates on this? I have the same problem and it's killing me for the last few months. Please help..

I attached my console log file after crashing. There is no popup after the crash for crash report.

lrcc_console.zip

Rikk Flohr_Photography

Community Manager

Community Manager

Please provide your full system specifications.

Thank you.

Rikk Flohr: Adobe Photography Org

현빈31646026jm22

New Participant

Sorry for the late response

The system running the program is 2020 M1 Macbook Pro (13 inch) running Ventura 13.5

Rikk Flohr_Photography

Community Manager

Community Manager

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Apple’s?

Rikk Flohr: Adobe Photography Org

seanm2861900Author

Participating Frequently

No crash reports - I open the app, the startup window completes, the application opens, and then disappears immediately. No error message nothing happens. Have tried opening directly, through the CC app, and through a .raw file.

seanm2861900Author

Participating Frequently

Screen_Recording_2023-06-19_at_1-28-29_PM.mov

Screen_Recording_2023-06-19_at_1-28-29_PM.zip