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lightroom mobile premium account disappears after purchasing 1 year plan in google play store

Community Beginner ,
Feb 22, 2024 Feb 22, 2024

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I purchased 1y premium plan in lightroom android app, used it for a couple of days then premium functions just disappears. I cannot restore purchase.

 

I see in google play store reviews that many people face similar issue. about 10 similar comments (mostly from Chinese users) in past few weeks.

 

I believe this is a bug in your app that caused this issue. Could some look into this?

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Community Beginner ,
Feb 22, 2024 Feb 22, 2024

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When I try to restore purchase, it will fail with the following message:

lr-estore.jpg

When I try to buy it again, it will show an error message saying that I already purchased in play store with a different Adobe ID (I'm 100% sure that I purchased with the same Adobe ID, the only one I have).

lr-purchase.jpg

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Community Beginner ,
Feb 24, 2024 Feb 24, 2024

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Hey adobe moderators, why do you remove the bug tag?

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Community Beginner ,
Feb 24, 2024 Feb 24, 2024

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I purchased 1y premium plan in lightroom android app, used it for a couple of days then premium functions just disappears. I cannot restore purchase.

 

I see in google play store reviews that many people face similar issue. about 10 similar comments (mostly from Chinese users) in past few weeks.

 

This is clearly a bug in your app or backend service that caused this issue. Could some look into this?

 

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