Lightroom Mobile Premium not working

[2lbs]

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

[greule]

Are you getting an error, Kelly. Could you attach a screenshot? . Thanks in advance, Guido

[kellyp44925142]

It won't let me attach a screen shot on here... Is there an email address I can email

[greule]

Hi Kelly, I've just send you a private message. - Guido

[georgei145]

I am having the same issue can’t get premium features although my subscription is active. Can you help ??

[greule]

Hi George. I've just send you a private message - Guido/ Lr Mobile QE

[dominicl54763413]

I can get access to the Premium feature, but I can’t get access to cloud. It does work last month and suddenly not working this month

[greule]

Hi Dominic, could you give me some more background info about what is not working. Do you have problems with upload of photos or download...etc.... A screenshot which illustrates your issue would help me to get a clue.

Thanks in advance

Guido/ Lr Mobile QE

[putub87481451]

Halo, i already renew my subscription but i still cannot use the premium feature, i try to restore purchase but still loading. can you help me please?

[Charlie.D]

Hello

I do see an active iOS Subscription to Lightroom for you.

Please sign into Lightroom using the same email address which you used for the forums, which I’m writing to here.

Thanks,

Charlie

[ffranke_1985]

I have the exact same problem. How to fix this, greule​? Thanks!

[greule]

Hi Florian. I've just checked the server-side with the Adobe-Id you are using for this forum. An it looks like that the correct subscription is applied. Do you still have the problems? - Guido/ Lr Mobile QE

[ffranke_1985]

yep, working again, thx

[kellyp44925142]

Mine isn't working either.. Will work on laptop but not on my phone.. Tried logging out and logging back in still not working

[leilaninanz]

I am having this problem now too! Help!!

[phyoethu509]

I got the same issue.Please Help me

[greule]

Could you re-sign-in with the Adobe-id which you are using for this forum. This is the one with a LrMobile subscription applied. - Guido/ Lr Mobile QE

[TaraEJ]

I too am having the same problem and have been for a while! Tried logging in again no luck

[greule]

HI Tara. Am I right that you have Lr Mobile running on Android?  - Guido/ Lr Mobile QE

[Advarte Fabio C]

Hello Guido

i have the annual plan Photography subscription 20 GB. I have installed Lightroom app on my android cello arm8, logged in, but the lightroom premium functions don't work.

Can you help me?

Thanks

Fabio

[Charlie.D]

Hi Fabio

I checked for you, and do see an active subscription for you, Creative Cloud Photography Plan (20 GB with Photoshop)

I do not work on Android, and we may need to get an expert for Lightroom Android, but I wonder if this problem is simply that you may not be signed into the correct account.  Can you sign out, and try signing back in using the same Adobe ID email address you used to post to the forums here?

--Charlie

[Advarte Fabio C]

Hi Charlie

i have just sign out and back sign in with my Adobe ID email address profile. The same of the forum. But still doesn't work.

Thanks

Fabio

[Charlie.D]

AbhinavAditya​, any thoughts on how to resolve this problem for Fabio?

[TaraEJ]

Yes, Android

[AbhinavAditya]

Whoever has problem with premium subscription, please let me know your Adobe ID which you're using. if you wish you can mail me your ID directly to me at abaditya@adobe.com

Regards,

Abhinav

Lr Android Team

[kerrym3226873]

I'm having problems as well. I just purchased premium this morning and can't seem to restore my purchases. Ive tried all the steps listed above and none seem to work.

Thanks