Lightroom Mobile Premium not working

[2lbs]

I purchased the Lightroom Mobile Premium subscription (in-app purchase) but app says my subscription is expired and I don’t have access to creative cloud storage or selective gradients. When I try to renew subscription app says I’m already subscribed.

I have contacted Adobe via live chat and they said it was an iTunes billing issue as they have not received payment for my subscription but they seemed to not know much about the service as they kept offering that I subscribe to the Lightroom $9.99/month plan for desktop. I then contacted Apple and they assured me that it is an issue on the developers end.

I have been dealing with this issue for several weeks with no resolution. It is very frustrating because it worked perfectly the first month of my subscription but after the auto renewal I began to have these issues. Since then I cancelled my subscription and re-subscribed and the issue still exists. Please help

[Kyaw Htut Aung]

Hello Adobe Team,

                              I have the exactly same issue while renewing the subscription. I normally subscribe my mobile LR monthly basic and there was no issue. Now, my last time purchased expired around Apr and now, I renew it again to edit my Raw file. As usual, I click the upgrade button in apps and the money is deducted from my apple account. However, it is still loading and not going anywhere. When I check the again the application, it is saying that "subscription expired" while this is in active at Apple history. As soon as it happen, I contact Adobe Help and they said to contact Apple. Then, I contact to Apple and try all the options that they instruct (redownloading apps, sign out - in, restart, restore purchases). Finally, they said to contact developer cos this is not their issue. The payment was successfully done and it will be valid until Aug 1. So, I contact again to Adobe support and they said that they do not have any sales information and can't help. So, I am really helpless and don't know who should I contact.

                            Now, I see many same issue in this forum. I tried again all the instruction that Adobe staff is provided to others. Unfortunately, it is not working. I tried all sing in/out, log out from Apple ID, restart, log in again and restore purchases. I tried all the information that is mentioned in this forum. But my issue is still persist.

                           It would be much appreciated if someone help me to resolve my issue. My Adobe ID is same with this forum email ID which is also same for Apple ID. Thanks in advance.

[greule]

We are investigating your issue. In the meanwhile you should be able to access your account again. Let me know if it's working.

Guido/ Lr Mobile QE

[Kyaw Htut Aung]

Hi Guido,

I can access my account and also the application. Only it is not reflecting the renewal. That’s why, I can’t use paid tools at Mobile LR.

regards,

Mark

[danielv44554591]

Hello Guido!

I have exactly the same issue and I tried the steps several times on both of my iOS devices but it doesn’t make any difference.

Please help!

Thank you!

[fher7]

I am having the same issue but I'm subscribed to the photography plan already. I download the app and login with my account, I see my photos populate, and in settings it says You're subscribed. Yet local adjustment brushes are all greyed out. I have signed out and back in and Uninstaller the app. Even tried signing in with Google account linked but no dice. Works fine on my android phone just not the new iPad. GuidoReule​

[greule]

Hi JC. Did I get it right that when you open up a photo in Selective Edits mode and when you then tap the top left "+" icon which gives you the offer to choose between Brush, Radial or Linear Gradient ....and once processed one of them that the editing controls are diabled or when you open up a photo with exiting brushes, could you try to select one of the small indicators. Let me know if that helps.
If not, would be great if you can attach a video or photo which illustrates you issue. thanks in advance, Guido/ Lr Mobile QE

[fher7]

Guido,

Thanks for the quick response. That's not it at all though, my problem is the same as others, no access to any premium features even though I have a photographers bundle subscription.

[greule]

Hi JC. Just have a look at this video and give it a try....Dropbox - RPReplay_Final1562239494.mp4 - Simplify your life

[amosa52872097]

Hey,

I’m having similar problems. My subscription is through the Apple Store and everything on their end says I have paid and the subscription is good. However the app states my subscription is expired and I can’t access premium features. I’ve tried the steps you laid out above with no luck.

Thanks for any help!

[викаа83626185]

I have a problem.  paid subscription is still valid until 07/14/2019.  but the application says no.  and does not allow to buy it again.

[greule]

I've just fixed your  account. Sorry for the trouble and we are working on a server-side fix for the root cause of the issue. - Guido/ Lr Mobile QE

[naitommy]

Same, paid subscription is still valid until but the application says no.  and does not allow to buy it again and cannot restore purchase

[aijiruya]

i cant renew my lr mobile on my iphone 7 plus.. it said unable to complete.. why?

[Taiimac]

I have followed all the recommended methods.It is currently not available.

Previously I used it normally. Until the last Monday, it didn't work

And I have changed Apple ID's email.The problem may be caused by this.

Please help

Thank you

[Willekim]

Hi, I’m having the same issue. I have bought the mobile version for £4.49 a month. The subscription is active but it just says upgrade in the app. I’ve tried to restore purchases but nothing works. was there a fix for this?

[greule]

Hi Michael. Are you signed-in with the same Adobe-id which you use for this forum. If not, please give it a try. This is the one which should work. - Hope this helps - Guido/ Lr Mobile QE

[1ofms]

Can you fix my account? Thx

[Charlie.D]

Hello, I just replied to your separate post: Hi Nick1ofms, please check your Lightroom app again. You should be set now. Please also check that your iTunes account payment info is current to avoid hiccups in service going forward.

[1ofms]

Thanks!

[matz3e29]

Hi, I also have this issue with the iOS App and inApp puchase. Restore does not work.

Thanks for help

[Charlie.D]

Hello

I am going to send you a direct message via email to get more info.  If you do not see a message soon, please check your spam filter.

Thanks,

Charlie

[Peter_Andersson]

I have a subscription that is active, it will be renewed on aug 5 but in Lightroom mobile it says that my subscription is expired. ???

[Pattie-F]

Peter,

Please check your payment with Apple/iTunes.From what I can see, it appears to be a payment issue keeping you from using Lightroom Premium.

Pattie

[louiss45535825]

Same case please help 

[Charlie.D]

Hello, you do have a subscribed account. Please be certain you sign in using the same Adobe ID email address you used for this forum. If you are signed in with the correct email address, but still don't see that you are subscribed, please go to the app settings, tap on your Adobe ID, and in your account screen tap on Restore Purchase. Does this help?