Lightroom Mobile "An error occurred while authenticating"

Forum|Forum|3 years ago
May 29, 2022
6 replies
11906 views

Tried to re-install Lightroom Mobile to my Samsung tablet but get the message "An error occurred while authenticating. Please try again later". Tried several times - same message. Try uninstalling and then reinstalling - same problem. Tried full factory reset of my tablet and then reinstalling Lightroom Mobile - same message. Lightroom Mobile appears to be working ok on my android mobile

Android

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Reza351978836a1s

Participant

Thanks bro this is worked....

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Oleh2517523211x0

Participant

I have been using Lightroom mobile for a long time, but after the update I cannot log into my account and start using the program. When trying to log into the account, the program reports that an error occurred during authentication. How to fix this error?

Victoria Bampton LR Queen

Community Expert

Some people have reported that switching off WiFi and using data instead solves the problem. Worth a try!

Victoria - The Lightroom Queen

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Oleh2517523211x0

Participant

It worked! Thank you!

davidi12341975Author

Participant

This case can now be closed. Issue was resolved by a combination of ending all active sessions on pc, tablet and smart phone (by entering my Adobe account and selecting "Account and Security" followed by "Sign-in and Security" then choosing "End All Sessions") together with switching wi-fi off and access (from phone) over 4G before putting wi-fi back on. Not sue which gave the fix but now working ok.

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Steve Corcoran

Participant

I decided to uninstall and resinstall the Lightroom app (v 7.3.1) my on Sony Experia (Android) phone (to try and resolve a syncing issue) and when I go to sign in, I get the message "An error occurred while authenticating. Please Try again later."
I've repeated the uninstall/re-install process process and still get the same error.

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Steve Corcoran

Participant

An update on my personal experience...

I turned my phone's wifi connection OFF and then attempted to sign in using the mobile network. This worked and LR Mobile started up and showed me all my synced images ("Hooray!").
I then turned wifi back on - all still seemed to be fine. (again "Hooray!")
I then signed out and went back to the original situation with the "An error occurred while authenticating. Please try again later" response.

Signing in again with wifi OFF fixed the problem.

Clearly this should NOT be happenening and I shouldn't have to do this to start LR Mobile on my (android) phone. There seems to be an issue with the app's connectivity to sign in via wifi...

Adobe - Please investigate and fix this - looking at the several other threads in the support forum, I'm not the only android user stuck in this particular circle of hell!

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default8cc9c4h07o89

Participant

Same situation here.

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Steve Corcoran

Participant

Exactly the same thing is happening to me on my Sony Experia (android) - I uninstalled/re-installed the app in an attempt to get round a syncing issue with Lightroom Classic... Wish I hadn't done that now!

Does the original poster have any update?

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default3c05y8er9tyz

Participant

After a number of attempts on my phone it eventually let me log in. It's not syncing correctly, though, so it's pretty much unusable. I get an error saying "filed to load development version" when accessing any photos that haven't yet shown up in the browser. After over a week, it still hasn't loaded all my images.

Further, the Lightroom app on my Samsung Galaxy Tab S4 has developed the same problem as above: it's not letting me log in at all, so all my remote devices are pretty much useless at the moment.

Come on Adobe - you can do better than this!!!