Skip to main content
J
juliankahlil
Participant
June 18, 2019
Question

Lightroom not responding

  • June 18, 2019
  • 1 reply
  • 526 views

I’m looking for advice on a situation that keeps happening as I’m editing a photo.  As I make a single edit on a photo the following happens:

1. Serious delay in the edit being applied

2.  Screen goes black

3. In the upper toolbar it will read “ Lightroom not responding”

4. Seconds go by

5. Screen returns.... more seconds go by

6. Initial edit finally applied.

Any advice on troubleshooting this annoyance?

Thanks!!!

    This topic has been closed for replies.

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    June 18, 2019

    Hi there,

    That's what definitely shouldn't be happening, let's make it right.

    As Lightroom is freezing, could you please let us know the exact version you're working with? You can check that by going to Help > System Info

    Also, what operating system you're using?

    Could you try deselecting Use Graphics Processor located in Lightroom's Preferences > General, then relaunch Lightroom and let us know if it helps?

    Regards,
    Sahil

    J
    juliankahlilAuthor
    Participant
    June 22, 2019

    Thank you for the help:). It says Lightroom CC 2015.14 operating version

    Windows 10

    10.0.17134

    On Tue, Jun 18, 2019 at 12:11 PM Sahil.Chawla <forums_noreply@adobe.com>

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices