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dias.leo
dias.leo
Inspiring
February 24, 2019
Answered

Lightroom stopped syncing after I upgraded my phone and my Computer

  • February 24, 2019
  • 1 reply
  • 874 views

Hi,

During a trip I just upgraded my iPhone and my macbook. I restored my iPhone using an iCloud backup and everything seamed just fine. I opened LT Mobile and was able to sign in and see the pictures I previously shot with my old phone. So, I used it to shoot some more on my trip. I was not on Wi-Fi, so, did not expect my pictures to upload and sync.

Now I'm home and just opened Lightroom CC on My new Mac (restored from a Time machine backup). LR informed I had upgraded my disk, and it was not able to sync it's library. So, I found an article on adobe help center and it told me to backup the original local files, delete my library and start a new one. Witch I did. And it worked. Lightroom CC was able to sync again.

The problem now was only LR mobile, because it was not syncing, and kept stuck with a message telling me it was syncing 29 files. After trying a bunch of things, I decided to export all these 29 Originals, one by one. After this, I signed out of LR Mobile, and them deleted and installed it again. LR Mobile sees I have X pictures and even show the badge for each one that is a DNG over an empty grey rectangle. When i touch any of this empty imagens, it keeps trying to download it forever.

I shot another picture with LR Mobile camera on my phone and it appears on my album. But it's also not able to be uploaded as LR is stuck trying to upload it.

What can I do to get LR mobile to sync again?

(LR CC is syncing just fine, as I can check all the pictures that are locally stored on My mac being shown on http://lightroom.adobe.com )

Thanks in advance, any help is deeply appreciated

Leonardo Dias

This topic has been closed for replies.
Correct answer dias.leo

Is it always the same image that hangs up, or is it every image? Can you capture photos with the camera and have those upload automatically?


Hi,

I logged in Adobe website and logged out from all devices. And today my LR Mobile started syncing perfectly ;-)

Not sure what the problem was. But's now gone

Thanks for your help

1 reply

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
February 25, 2019

I would uninstal the Lr app on your mobile device, and then reinstall it. Make sure you have a good wifi connection and try the import and sync again.

dias.leo
dias.leoAuthor
Inspiring
February 25, 2019

Hi Theresa,

thanks for your message. I've already done that, as I mentioned above, "After this, I signed out of LR Mobile, and them deleted and installed it again."

So, I'm really stuck with this.

Thanks

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
February 25, 2019

Sorry this is happening. I know how frustrating it is. Are your images from the iPhone stuck in some kind of limbo land where they are trying to sync, but you only see gray screens for those images at lightroom.adobe.com? I have had this happen occasionally. Deleting the "not completely synced" image from online at lightroom.adobe cleared up the problem for me. I hope this works for you too.

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