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Kurt21881483hg2w
New Participant
August 13, 2024
Question

Lightroom Thumbnails Missing

  • August 13, 2024
  • 1 reply
  • 1642 views

Brand new Windows 11 and lightroom install. On launch no thumbnails available on Photo Grid or Sqaure Grid. If I click on an individual picture it loads the image just fine. I tried v7.4.0, v7.4.1 and the latest v7.5 with a uninstall and reinstall each time.

 

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    1 reply

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 14, 2024

    A corrupt preference file survives an Uninstall/Reinstall. 

    This procedure works for both Lightroom Classic and Lightroom Desktop.


    If you are using Lightroom Desktop, your local storage location can be changed. Please review this setting after resetting preferences. 

     

    Reset Procedure:

    1. Close Lightroom.

    2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

    3. Overwrite the Preferences when prompted by the dialog.

    4. Close Lightroom.

    5. Restart Lightroom.

     

    Rikk Flohr: Adobe Photography Org
    K
    Kurt21881483hg2wAuthor
    New Participant
    August 14, 2024

    Hi Rikk. Thanks for the guidance. I got the prompt and reset my preferences but I'm still missing all thumbnails on launch. Any other ideas?

     

     

    K
    Kurt21881483hg2wAuthor
    New Participant
    August 15, 2024

    If you disable your Intel GPU, do things return to normal?


    Good idea! This laptop has hybrid Intel Xe graphics card and a Nvidia RTX 3500 laptop GPU.
    I went into my computers bios and set it to boot only with the discrete graphics only, and those thumbnails finally showed up. I switched the bios back to hybrid graphics mode then within Windows 11 settings, Settings > Display > Graphics. I added lightroom.exe to the list so I could manually set Lightroom to use the Nvidia GPU. When I did so the thumbnails disappeared again. For experimentation purposes, I set it to just use the Intel Xe graphics and the thumbnails worked again. I seemed to either have found a bug in Lightroom or one of the graphics drivers.
    Is there way to submit a more proper bug report for this? Using the Intel graphics is a good work around for now but not near as powerful as the Nvidia gpu is.

     

     

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