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Hello. Using Adobe Lightroom desktop 5.4 on MacOS Montery 12.2.1 and my images were syncing just fine up until yesterday when they just stopped. Little blue circle keeps swirling around and around, but nothing is going to the mobile app. Anyone know how to solve? Thanks!
-Peter
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Hi Peter,
Thanks for reaching out. We're sorry for the trouble with Lightroom. We're here to help.
Have you newly imported a large batch of images in Lightroom? What format of photos do you work with, JPEG or RAW? Have you tried signing out of Lightroom & the Creative Cloud & sign in again?
Please try this;
You can also log on to Lightroom Web (https://lightroom.adobe.com) to check current Sync issues on the left part of the screen.
If there are any sync issues, click on them to know more, find the original for those images, and back them up safely before you empty the Sync issues from Lightroom Web. As long as there are sync issues on the Web, you can encounter trouble in syncing images & edits.
Let us know how it goes.
Thanks!
Sameer K
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Hi Sameer. Thank you for your reply. Here are my repsonses:
-Have you newly imported a large batch of images in Lightroom?
Well, yes. But I'm also trying to sync older images. I often go back through photos and find new ones to edit and touch up. That's what I'm doing now.
-What format of photos do you work with?
I work with RAW images. (NEF)
-Have you tried signing out of Lightroom & the Creative Cloud & sign in again?
Yes. This did not work, unfortunatley.
-Please try this;
I did this. This did not work either.
-You can also log on to Lightroom Web (https://lightroom.adobe.com) to check current Sync issues on the left part of the screen.
I tried to do this, but there was no such option as "Sync Issues" on my screen. (Please see screenshot)
It looks like none of these solutions are woirking. Is there anything else I can try? Thanks.
-Peter
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Hi Peter,
Thanks for sharing the details.
We need to test the sync functionality on all surfaces. Please try this & let me know the outcomes.
We can proceed with troubleshooting depending on where we find the halt, ensuring you have proper backups.
Thanks!
Sameer K
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Hi, Sameer. Thanks for responding.
Okay, so this seems a bit complicated but I'll try and explain everything i just did.
1- I created a test album in Lightroom Mobile, but didn't add any imagers to it from Lightroom Mobile. When I went onto Lightroom Desktop, the "alnum" itself had synced. So I tried importing and editing new photos into Desktop and then adding them to the album. The images did NOT sync to mobile. Then I chgecked Lightroom Web. Again, the "album" synced (in name only)to Web, but not the images
2. I created a second test album. this time on Desktop. I added the same images to it. This album did not sync to Mobile or Webb at all in any way
3. I created a third test album on Ligthroom Mobile and added an image to it from mobile (a different image). Somehow, this one is the only test album that managed to sync all the images to all other platforms. The album and the image inside are now appearing in Mobile and Desktop
somehow, though, I still can not get desktop to sync to mobile or vice versa. Also, Desktop appears not to want to sync with Web, but anything that happens from Web syns up.
Does any of that make sesne?!?! Thanks.
-Peter
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Thanks for the input. Looks like Lightroom Desktop is having trouble syncing up.
Adobe Lightroom, please share the screenshot of the following options from Preferences.
If you are storing the original on an external drive, Lightroom might be accessing the original from the external drive.
Before you proceed with these steps, note that any edits or changes that have not finished syncing to the cloud may be lost.
This will force Lightroom to recreate the entire local database & it can take substantial time. Please let it sit & finish syncing itself.
Thanks!
Sameer K
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Sameer,
The good news is that it worked! Everything is syncing again. the bad news is that it completely erased every edit i've made in the past week. Bummer.
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If anybody could help me out here, it'd be greatly appretiated. Still, nothing is syncing. Thanks.