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October 20, 2017
Answered

New 2018 photography plan upgrade for $14.99 not available for me

  • October 20, 2017
  • 2 replies
  • 603 views

Hello,

I am trying to upgrade my current photography plan to lightroom cc 2018+ Photoshop 2018 (new 2018 photography plan) plan for the discounted price of $14.99 but when I try to upgrade it is not available for me as I am from a country that has the digital river payment option. It says call support.

But, when I call support it is also not available for them. Is there a way I can solve this issue

Thanks

    This topic has been closed for replies.
    Correct answer Victoria Bampton LR Queen

    Are you on Twitter? @AdobeCare were able to sort out someone with the same problem last night, whereas we don't have access to the customer details.

    2 replies

    Rick Spaulding
    Participating Frequently
    October 20, 2017

    Have you tried this path?

    Go to Adobe.com> or Click your profile pic in the CC desktop app

    Click “Mange Account”> (you may have to sign in again)

    Under “Plans & Products” click “Mange Plan”>

    Under “Plan details” click “Switch Plan”>

    let me know if this works

    Victoria Bampton LR Queen
    Community Expert
    Community Expert
    October 20, 2017

    https://forums.adobe.com/people/Rick+Spaulding  wrote

    Click “Mange Account”> (you may have to sign in again)

    Under “Plans & Products” click “Mange Plan”>

    Rick, you need to fix your text expander. Manage has another A! 

    Victoria - The Lightroom Queen
    Victoria Bampton LR Queen
    Community Expert
    Community Expert
    October 20, 2017

    Are you on Twitter? @AdobeCare were able to sort out someone with the same problem last night, whereas we don't have access to the customer details.

    Victoria - The Lightroom Queen
    Participant
    October 20, 2017

    Thank you for showing me this super option twitter