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Online storage with full CC subscription?

Forum|Forum|8 years ago
October 18, 2017
18 replies
27928 views

Hi,

The new Lightroom CC storage plan includes 1 TB of storage for $9.99/mo (or $19.99 when paired with Photoshop in the Photography plan). As a full Creative Cloud subscriber, will my storage increase to 1 TB or am I stuck with 100 GB? If I want to upgrade the storage for an additional fee, is this possible?

I realize the product just launched but there is a lack of clarity on the website about how these updates affect existing subscribers...

Thanks.

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Correct answer zselmon

I have the option to switch plans and increase storage under my full creative cloud account... If i go to switch plans, click the little right arrow, this is what I see

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A

Apreche

Known Participant

Oh, one more thing. The plans that are listed if I go to the site as a brand new customer are completely different from the ones listed in the plan switching interface when I'm logged in. If those are just special deals for new subscribers, that needs to be stated explicitly.

A

Apreche

Known Participant

Ok, so here is what I am seeing when I click to the right to look at other plans. these are the two plans that include all apps.

So for about $10 more per month I can get 1TB of storage. That is acceptable, since that is also the price that Google Drive charges for 1TB. However, how come that all apps plan with 1TB does not include "Your own portfolio website, and premium fonts" ?

I don't currently use the portfolio site, but I was considering it. More importantly, I DO use the fonts. If I switch to that plan, will I lose my fonts? Also, I'm not exactly sure which month I started my current one year plan. Will there be some sort of fee for switching before the year is up? I know there is a fee if you completely cancel early, but what if you switch?

As for the other plan, it only includes 100GB, but it also says "Creative Cloud for Individuals" as opposed to just "Creative Cloud All Apps plan". That's me, I'm an individual. Is there a difference there?

Also, looking at these plans side by side shows how even more ridiculous the current situation is. The plan on the left costs $65 a month and includes 1TB of storage. The plan on the right costs over $20 MORE per month. Yet, it only includes 100GB of storage. So really we can say it costs $30 more because the storage is removed. Are the stock images, fonts, and portfolio site really worth $30 per month?

This is actually making things more difficult than before. Yesterday the answer was simply that there was no way to upgrade. Now there is a $65 plan. But what if Adobe straightens this out? Will they come out with plans worse than $65 making me regret not switching now? Or will they come out with more reasonable plans making me regret not switching?

M

Mike & Ness

New Participant

It should be noted, that different people will see different screens for switching. Maybe based on country? I'm in canada.
My manage plans and switch plans screen looks slightly different, and even scrolling through the options, it doesn't have an "all apps + 1 TB" option.

I'm sure it's going to take time for everyone to have it especially as they apparently did not buy enough server space.

M

Mike & Ness

New Participant

Sorry for dual monitor screen shot. But this is to show that not everyone has the same options on their switch plan screen.

K

Ken Taylor Design

New Participant

Disappointed in the money grab by Adobe for this product. I'm also a full CC subscriber, our monthly fees support your R&D for products like this, then you charge us more for it? Not impressed, don't become Quark, you may have already lost a huge chunk of the industry with the late release of XD (your sketch knock-off). Don't do the same by withholding this from your full CC subscribers without paying for effectively both the Photographer CC plan and the Full CC plan. Not a happy camper.

oecreative

New Participant

not seeing the arrows to switch plans, hopefully will propagate tomorrow. Did everyone's here show up immediately or was there a wait?

F

fuzzedman

New Participant

For me - there's a note ... saying that contact support to switch plans

Z

zselmon

Inspiring

It looks to me like you can change your plan to full creative cloud plus 1tb storage for 59.99, but its kind of confusing. Under the change plan option you have to click the little right arrow to see all the options

N

NCPhoto

New Participant

It seems that this option only allows you to upgrade storage for the limited 'CC Photography Plan' which only has Lightroom CC/classic and Photoshop. It looks like you have the full CC membership (including all apps), which currently is only limited to 100GB of storage. I had a long chat with Adobe support on this and they told me that they have basically ran out of storage! They hope to have more available in a week or so, at which time the rest of us (who happen to be on the more expensive full packages) can upgrade.

Im disappointed in Adobe for not putting the customers who pay for the full CC membership first in line for additional cloud storage.

Clip from the support chat below:

Me: so when will i be able to purchase 1TB?

Deepak: we do not have the exact date when these offering will be available

Deepak: but I would request you to expect it in a week time

Me: it seems pointless that Adobe released Lightroom CC without the storage availability for CC users to use the program - just some feedback

Me: So in a week or so i will be able to buy the 1TB package

Me: ?

Deepak: no we had ample of space, which has been bough so quickly

Deepak: we were not expecting the unexpected response

Deepak: yes it will be available sooner

Me: it seems if i was new to lightroom CC, i would have been able to buy the 1TB, but as a loyal CC customer i am put to the back of the line

Me: its not exactly good customer service

Me: hopefully this will be resolved soon

Deepak: sure, Nadia !

Deepak: we are sorry for the inconvenience, it will indeed be ready as soon as possible

Me: I appreciate your help

Deepak: and I can understand your concern

Deepak: I appreciate your understanding and patience too

Deepak: You are going to receive a customer satisfaction survey. I would appreciate it if you fill it out. Thank you, goodbye!

Me: I actually used to work for a storage company that supplies storage to Adobe, I will be sure to let them know the troubles you are having. thanks for your help

Z

zselmonCorrect answer

Inspiring

I have the option to switch plans and increase storage under my full creative cloud account... If i go to switch plans, click the little right arrow, this is what I see

A

Apreche

Known Participant

I am having the exact same problem.

I have a complete Creative Cloud plan. Although I primarily do photo work, I also need Premiere, Acrobat, and some other apps occasionally. I saw the news about the new Lightroom CC this morning, and was very excited. It fits my workflow a lot better than the classic Lightroom.

Yet, even though I'm paying for the new Lightroom CC, I can't actually use it because I only have 100GB of cloud storage. I have way way more than 100GB of photos, especially in RAW format.

I contacted Adobe support chat, and they said there is no way to increase my cloud storage. I have the chat transcript to prove it. This is completely ridiculous. Why does someone paying $10 a month get 1TB of storage, yet someone paying $50+ can't get more than 100GB?

A

anonymous6546Author

New Participant

Thanks for sharing your support experience. This is what I figured.

Adobe is more concerned with getting everyone who takes a picture with their phone to subscribe for $9.99 (because they're all "photographers" now). That's fine as a strategy, but ignoring your core customers' needs (as they have been for years) is NOT sound business strategy. They're eroding trust and putting resources into consumer products instead of professional products.

Competitors are already siphoning away market share in the pro segment, so it's probably just a matter of time before the big tools are no longer receiving feature updates. Adobe would rather compete with Apple, Google, and Microsoft instead of a few tiny pro tool companies. Good luck.