P: Glitch in UI shows image in upper left.

[Joshua28468779rfm0]

This is a weird glitch I have encountered. Use NVIDIA GeForce GTX 1660 TI, so that shouldn't be it. Of course, I restarted the computer, reinstalled the app multiple times, and tried older versions, but the image keeps showing up in the top left like this. Any advice?

[Ranjisha Sengupta]

Hi @Joshua28468779rfm0 

Thanks for reaching out.

Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us?

Does this happen only in the Lightroom app? 

You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e

Please back up your presets prior to resetting the preferences.

Let us know how it goes. 

Ranjisha

[Joshua28468779rfm0]

I will paste them below. I also noticed that when I turned off GPU acceleration, the problem would go away, so I updated my drivers but that didn't change the outcome when GPU acceleration is enabled. Also, this is not Lightroom Classic.

_____________________________________________________

Lightroom version: 6.2 x64 [ 20230130-1137-462e97a ] (Jan 31 2023)
NGL Version: 1.31.0.19
WF Version: 5.2 a01f05f
VF Version: 1.0.133
HIL Version: 40405

Operating system: Windows 11
OS Version: Windows 11 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: Microsoft Corporation Surface Book 3 / Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
Logical processor count: 8
Processor speed: 1.4 GHz
Built-in memory: 32353.1 MB
Real memory available to Lightroom: 32353.1 MB
Real memory used by Lightroom: 1843.9 MB (5.6%)
Virtual memory used by Lightroom: 6109.4 MB
Memory cache size: 3533.7 MB

Internal Camera Raw version: 15.2 [ 1381 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 832MB / 16176MB (5%)
Camera Raw real memory: 934MB / 32353MB (2%)

Display: 1620x1080
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce GTX 1660 Ti with Max-Q Design (31.0.15.3118) - 6 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\jsore\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\jsore\AppData\Local\Adobe\Lightroom CC\Data

[Ranjisha Sengupta]

Thanks for sharing the details. Does resetting the preferences help?

[Joshua28468779rfm0]

That did not work either. Did you see me say that the problem is fixed when I turn off GPU acceleration? Could that relate to the issue somehow?

[CMass]

Hey @Joshua28468779rfm0, 

Sounds like you were able to fix the issue when you turned off GPU. Thank you for confirming that. I may have missed it in the conversations above. If this still happens when you turn on GPU, can you collect a diagnostic log so our engineering team can look at it? 

To do this, please follow these steps:

1. Open Lightroom > Preferences > Alt
2. You should see three buttons pop up. Click the one that says "Diagnostic Log." Follow the steps provided there. Send that HTML file as an attachment via PM to me @CMass 

 

Ps. Those are rad photos. Is that your bike? The sunset behind the trees is such a mood, and I love it! 

[CMass]

Moved to bugs.

[CMass]

If you're experiencing this issue as well, please try the following troubleshooting steps before voting for this bug: 

• Restarted App
• Uninstalled and reinstalled
• Rolled back to several previous versions of Lightroom. 
• Roll back your driver