P: Lightroom on Android crashes on Pixel devices

[Awesome_contributor5C94]

I have a pixel 9 Pro XL and every time I open Lightroom it either crashes or I can open a single picture and then I get the circle and then the app either freezes or crashes again. 

I have updated Android and tried uninstalling and reinstalling the Lightroom app several times. I have cleared the cache and storage and the same thing happens.

This has been happening for weeks I was hoping an update would fix it.

[Dr Kumar245644253wd6]

I have pixel 9 pro XL , Adobe Lightroom crashes. Cache showing 0 GB

[Awesome_contributor5C94]

This was never fixed for me.

[Justin31189858]

Same here. Have the exact same issues with the never ending loading screen on a brand new pixel 9 pro.

Worries me that these issues are here for such a long time

[Rollingframe productions]

I have the exact same problem with a new pixel 9.. all they told me was start and stop the app... Reinstall it.. check if the web version works... And the best part was reset your phone, only app that doesn't work is Lightroom.. as a photographer over 15 years I'm kinda piased. I have 15k pictures on Adobe cloud, raw files i need to access on the go. Taking pictures at festivals, night clubs and conserts this has never been an issue. Been a Oneplus user, but ended up with Pixel and its nice but still a Google phone and Adobe not fixing this is not okay.  

[Vaidotas_01]

I have the same exact issue with my Pixel 8 Pro. Android 16, LR version 10.5.4, can load an app, but if I click on the photo in the library, I can view it for 1-2 sec and then  get the circle/crash. 

[Rollingframe productions]

They dont even try to help... Just tell you to reset your phone... Fing joke 

[Saranya_S]

Im facing the exact same issue, with my Google Pixel 8 pro. I just downloaded the app and it crashes within seconds. Surprised to see that this issue has not been solved from so long. 

When i open the app, i see my files for 2 seconds, then the app crashes. All I see is a black screen and a buffering symbol. Its happening with my pixel 8 pro (Android 16, 12GB Ram).

The app works perfectly on my old phone : Vivo Y22 (Android 14, 8GB Ram). 

I also have an active subscription. Please help with this issue. Or can i atleast freeze my subscription untill this solves. 

@Sameer K @Srishti Bali @Anshul_Saini 

[Sameer K]

The team is aware of these issues, and a fix will arrive soon.

Thanks for your patience. 

Sameer K
(Type '@' and type my name to mention me when you reply)

[aswindas]

@Sameer K It's been weeks. Is it possible to tell a date?

[Maciej26172066775b]

Thank you for confirmation. Considering that the beta version of Android 16 was available long time before the offical release, and the offical version is already available on the market for a couple of months, it's very annoying that it is still not solved. I think that customers expextation  is that critical issues will be solved within days or weeks but not months. 

[saurabh100ni]

@Sameer K , Is there any date by which we can expect updated application for this?

[animpika]

I’m experiencing the same issue. Whenever I try to open a photo for editing or access the Preferences menu, the app gets stuck on an endless loading screen. Eventually, it crashes and shows a black screen with a buffering icon in the center. I’m using a Pixel 9 Pro, and despite contacting Adobe support, their suggestions—reinstalling the app, clearing the cache, restarting my phone, and trying both online and offline—haven’t resolved the problem. I have an active subscription, and it’s really disappointing that Adobe hasn’t addressed this bug.

 

[animpika]

Hi everyone,

I’m experiencing a persistent issue with Lightroom on my Pixel 9 Pro. Whenever I try to open a photo for editing or access the Preferences menu, the app gets stuck on an endless loading screen. Eventually, it crashes, showing a black screen with a buffering icon in the center. I have attached a screenshot for a better view.

I’ve already contacted Adobe support, and they suggested the usual steps:

Reinstalling the app

Clearing the cache

Restarting the phone

Trying both online and offline modes

Unfortunately, none of these solutions have resolved the problem. I have an active subscription, and it’s very frustrating that Adobe hasn’t addressed this bug yet.

Has anyone else experienced this on a Pixel 9 Pro? Are there any workarounds or updates that might fix this issue?

Thanks in advance for any help!

•  

[ronhui]

Same issue for me.

Moved from Pixel 7 pro to Pixel 9 Pro XL.

As soon I want to open a photo to edit in LR mobile, the ap goes to the loading screen and will not come out of it.

Phone updated to latest version, app updated and installed multiple times.. Flight mode solutions does not work.

[G.McGee]

Soo.. The issue is still there.

I press on the photo, it opens. In a second, a black screen wth a spinning circle slides from the left. Is it trying to display some crappy Temu ad or what?

Has anyone found a workaround?

[saadm46493392]

Same issue. No matter what you do. Restart, reset your device, update everything, OS, app, or whatever. This issue is still there. Even in newer version 11. I am sure it's something related to syncing. If I quickly open a pic before that horrible loading screen comes up, I can for a brief second see that editing features activate but then that black screen with loading/buffering icon comes up and doesn't go away, no matter how much you wait. Bought up a pixel device because I am fond of photography and looked forward to processing raw files quickly on device but now can't really do that now because Lightroom refuses to fix this issue.

[saadm46493392]

At least remove this from Playstore for pixel users until this issue is fixed. It feels like a scam that you can install an app and not use it. I want to buy a subscription but can't do that until this is fixed 

[Rollingframe productions]

Been like this for months had a subscription for this for years... Never waited this long for an update ever 

[Rollingframe productions]

Play store is for all Android phones not one for Pixel

[saadm46493392]

Then update this portion accordingly.

 

Play store is for all Android phones not one for Pixel

By @Rollingframe productions

[steve_b]

I know how infuriating it is when people say "It works fine here" when for some people it clearly doesn't, but for what it's worth I'm having no problem with LR Mobile on a P8P (Android 16) - I can view, sync and edit images reliably. For that reason I wouldn't be happy if it was removed from the store for Pixel users. I do hope that there is a fix that will keep everyone happy ASAP.

[templar_458]

Still stuck on loading screen...on pixel 8 pro

But its working on pixel 6,s24fe,tabS9,poco f1.

[saurabh100ni]

I somewhere believe that this error has to do something with the Tensor G chip. 

[animpika]

Yeah, I actually talked to Google about this too. At first, I thought it was something to do with the Tensor G chip and their TPU. But if that were the case, none of the third-party apps that uses AI — like ChatGPT or other apps that uses AI processing — would work. They run just fine.

It’s only Adobe’s own stuff, like Lightroom and Photoshop, that keeps choking on the TPU. Honestly, it just looks like Adobe still hasn’t figured out how to get their apps running properly on the Tensor G4 chip. And for a company that charges what they do, it’s kind of a joke. Feels like they’re straight-up scamming clients at this point — taking the money but not investing in a decent developer team to fix their mess.

[Shalako_266480]

Lighroom app crashes on Google pixel 9 pro xl. Let us know when will this be fixed.